Overview
Work history
Skills
Timeline
Generic

Ruby May Clark Sutherland

Glasgow ,Scotland

Overview

2026
2026
years of professional experience

Work history

Supervisor

Kaffateria
Glasgow, South Lanarkshire
05.2025 - Current
  • Barista trained
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Operated Food safety regulations
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Delegated tasks, achieved balanced workload among team members.
  • End of night banking and cash handling

Duty manager

Finsbay Flatiron
Glasgow, South Lanarkshire
07.2024 - 05.2025
  • Managed a team including both BOH and FOH
  • Worked closely with higher management to ensure excellent service and communication throughout the venue
  • Conducted training sessions for new employees, enhancing team competence.
  • Ensured customer satisfaction with prompt problem resolution.
  • Extensive cocktail training
  • Nightly cash ups and financial administration
  • Overseen weekly orders of wet and dry goods
  • Creating weekly rotas
  • Allocated sections of the venue to staff members
  • Hosting duties
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.

Bar Staff

Platform
Glasgow, South Lanarkshire
01.2024 - 07.2024
  • Maintained cleanliness and order to ensure Health and safety guidelines were mwt
  • Knowledge of a wide range of cocktails
  • Ability to work in a high paced environment and work comfortably in a team
  • provide excellent service to ensure guest feel welcome and provide a positive experience
  • Changing kegs, pst-Mix and C02 canisters
  • Performed opening and closing duties
  • Pre-batching large quantities if cocktails for events for up to 1000 peo[le
  • Running/garnishing food
  • Rotated stock regularly, reducing waste from expired products.

Duty Manager

The record factory
Glasgow, Scotland
5 2021 - 01.2024
  • Managed a team, including creating rotas, allocation sheets and break schedules
  • Ensured all staff were complying with Food and Beverage regulations
  • Ensured all staff were complying with Health and Safety regulation
  • Trained several staff member on bar and floor
  • Maintained and organised a modern supply of liqueurs and spirits
  • Opened and closed venue according to safety regulations
  • Managed large bookings and events
  • Nightly cash up and safe counting
  • Conflict resolution with challenging customers
  • Quality check food at pass before being sent out
  • Assisted in creating new menus for both food and beverage
  • Managed social media platforms includingInstagram, Facebook, and TikTok
  • Liaised with suppliers regularly, maintaining strong business relationships.

Waitress/Receptionist

Platinum Lace Limited
Glasgow, Scotland
8 2018 - 2 2020
  • Trained and mentored new waiting and reception staff
  • Greeted guests, managed bookings and escorted customers through venue
  • Maintained communication and rapport with customers to ensure their needs and requirements were met
  • Routinely complied with health and safety policies and procedures
  • Ensured maintenance and cleaning duties were met and held at an extremely high standard
  • Financial management/money handling
  • Consistent and thorough communication with fellow staff members to ensure excellent customer service
  • Greeting and seating guests (FOH)

Barista

Glasgow University Union
Glasgow, Scotland
1 2019 - 4 2019
  • Covered this role for maternity leave. Hence the short stay time
  • Opening and closing shop complying to safety and security standards
  • Sterilising and thoroughly cleansing equipment used in the preparation of food and drink - making a variety of hot and cold beverages
  • Money handling
  • Communication with management and fellow staff
  • Providing excellent customer service
  • Complied to health and safety procedures to ensure safe and efficient workplace

Skills

  • Personal License holder
  • First Aid Trained
  • Extensively Cocktail Trained

Timeline

Supervisor

Kaffateria
05.2025 - Current

Duty manager

Finsbay Flatiron
07.2024 - 05.2025

Bar Staff

Platform
01.2024 - 07.2024

Duty Manager

The record factory
5 2021 - 01.2024

Waitress/Receptionist

Platinum Lace Limited
8 2018 - 2 2020

Barista

Glasgow University Union
1 2019 - 4 2019

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Ruby May Clark Sutherland