Ruby May Clark Sutherland
Glasgow ,Scotland
Overview
2026
2026
years of professional experience
Work history
Supervisor
Kaffateria
Glasgow, South Lanarkshire
05.2025 - Current
- Barista trained
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Operated Food safety regulations
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Coordinated with other supervisors to maintain consistency across shifts.
- Delegated tasks, achieved balanced workload among team members.
- End of night banking and cash handling
Duty manager
Finsbay Flatiron
Glasgow, South Lanarkshire
07.2024 - 05.2025
- Managed a team including both BOH and FOH
- Worked closely with higher management to ensure excellent service and communication throughout the venue
- Conducted training sessions for new employees, enhancing team competence.
- Ensured customer satisfaction with prompt problem resolution.
- Extensive cocktail training
- Nightly cash ups and financial administration
- Overseen weekly orders of wet and dry goods
- Creating weekly rotas
- Allocated sections of the venue to staff members
- Hosting duties
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
Bar Staff
Platform
Glasgow, South Lanarkshire
01.2024 - 07.2024
- Maintained cleanliness and order to ensure Health and safety guidelines were mwt
- Knowledge of a wide range of cocktails
- Ability to work in a high paced environment and work comfortably in a team
- provide excellent service to ensure guest feel welcome and provide a positive experience
- Changing kegs, pst-Mix and C02 canisters
- Performed opening and closing duties
- Pre-batching large quantities if cocktails for events for up to 1000 peo[le
- Running/garnishing food
- Rotated stock regularly, reducing waste from expired products.
Duty Manager
The record factory
Glasgow, Scotland
5 2021 - 01.2024
- Managed a team, including creating rotas, allocation sheets and break schedules
- Ensured all staff were complying with Food and Beverage regulations
- Ensured all staff were complying with Health and Safety regulation
- Trained several staff member on bar and floor
- Maintained and organised a modern supply of liqueurs and spirits
- Opened and closed venue according to safety regulations
- Managed large bookings and events
- Nightly cash up and safe counting
- Conflict resolution with challenging customers
- Quality check food at pass before being sent out
- Assisted in creating new menus for both food and beverage
- Managed social media platforms includingInstagram, Facebook, and TikTok
- Liaised with suppliers regularly, maintaining strong business relationships.
Waitress/Receptionist
Platinum Lace Limited
Glasgow, Scotland
8 2018 - 2 2020
- Trained and mentored new waiting and reception staff
- Greeted guests, managed bookings and escorted customers through venue
- Maintained communication and rapport with customers to ensure their needs and requirements were met
- Routinely complied with health and safety policies and procedures
- Ensured maintenance and cleaning duties were met and held at an extremely high standard
- Financial management/money handling
- Consistent and thorough communication with fellow staff members to ensure excellent customer service
- Greeting and seating guests (FOH)
Barista
Glasgow University Union
Glasgow, Scotland
1 2019 - 4 2019
- Covered this role for maternity leave. Hence the short stay time
- Opening and closing shop complying to safety and security standards
- Sterilising and thoroughly cleansing equipment used in the preparation of food and drink - making a variety of hot and cold beverages
- Money handling
- Communication with management and fellow staff
- Providing excellent customer service
- Complied to health and safety procedures to ensure safe and efficient workplace
Skills
- Personal License holder
- First Aid Trained
- Extensively Cocktail Trained
Timeline
Supervisor
Kaffateria
05.2025 - Current
Duty manager
Finsbay Flatiron
07.2024 - 05.2025
Bar Staff
Platform
01.2024 - 07.2024
Duty Manager
The record factory
5 2021 - 01.2024
Waitress/Receptionist
Platinum Lace Limited
8 2018 - 2 2020
Barista
Glasgow University Union
1 2019 - 4 2019