REBECCA JERMOND

• Established positive work environments that promoted staff morale and productivity. Managed team of up to 56 employees.
• Delivered comprehensive inductions for all employees, from crew members to general managers.
• Create staff schedules and ensure shifts are properly staffed.
• Manage labor costs, food costs, and operational expenses.
• Review sales reports and set goals to increase revenue and profitability.
• Review guest feedback, mystery shop scores, and customer complaints to improve performance.
• Maintained safety standards, effectively minimising accident risks for staff and customers. Conduct safety audits and verify corrective actions are completed.
• Organised regular meetings to discuss performance metrics and recognise outstanding contributions.
• Implemented zero-tolerance policy on bullying and promoting an inclusive workplace culture.
• Accumulated multi-store experience within Glasgow District, progressing from Corporate Trainer to General Manager roles.

Achievements

Worked on project with L&D Team to create course on Group Presenting Skills and Leadership Styles. Travelled around UK with L&D partner to deliver course to senior leaders.

Selected to be part of Five Guys HACCP Team due to commitment to Food Safety. Attend yearly Food Safety Team conference, and have been part of important decisions on vendors and updates to our processes. Support with new products and testing required.

Facilitated training on neurodiversity and autism for senior leadership and HR teams at Five Guys. Collaborated with Enable Scotland to identify support strategies for neurodiverse staff. Initiated discussions regarding training offerings related to neurodiversity in the workplace.

Achieved recognition as 'Impact Player of the Year' in 2023 for enhancing operational outcomes. Was also shortlisted to top 3 General Managers for Customer Service Award 2020.

• Executed new menu implementations, ensuring timely and effective rollouts.
• Maintained safe environment for staff and guests to minimise injury risks.
• Promoted positive atmosphere through exceptional food and consistent service delivery.
• Accurately calculated inventory levels and efficiently ordered necessary supplies.
• Conducted comprehensive interviews and training sessions to develop skilled staff.
• Recognised outstanding staff performance, boosting company morale and productivity.
• Awarded Employee of the Year in 2009 for exemplary contributions and leadership potential.
• Achieved third place in UK CMS results, recognising exceptional service standards.

• Monitored dining rooms to ensure optimal seating availability and guest wellbeing.
• Verified cash drawer balances against daily receipts for accuracy.
• Adhered to health and safety policies during food and beverage handling.
• Delivered friendly, attentive service to enhance guest experience.

• Delivered attentive service, ensuring guest satisfaction and engagement.
• Guided guests through menus, demonstrating extensive knowledge of food and beverages.
• Assisted with guest enquiries and take-away orders to enhance operational efficiency.
• Maintained cleanliness of dining room and work areas, promoting a hygienic environment.
• Oversaw cash handling procedures as Bar Supervisor, ensuring accuracy during shifts.
• Managed opening and closing operations of restaurant to maintain security and compliance.
• Ensured adherence to health and safety regulations for staff and patrons.