Ruby lou Thomas
Weston-super-Mare, North Somerset,England
Summary
Experienced retail professional focused on delivering exceptional customer service and maintaining organised, visually appealing store environments. Capable of driving sales through strong product knowledge and effective communication. Skilled in inventory management and fostering customer loyalty.
Overview
2
2
years of professional experience
Work history
Retail assistant
Bristol airport
Bristol , England
2026.05 - Current
- Assisted in stock replenishment to maintain store appearance.
- Maintained clean shop floor, promoting a welcoming environment.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Boosted sales through suggestive selling techniques.
- Delivered excellent customer service by answering queries and providing product information.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Handled transactions, maintaining accurate till records.
- Assisted customers in locating specific items to boost satisfaction.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Tagged products quickly and accurately with price tags and stickers.
Retail assistant
The range
Weston , England
2024.09 - 2025.04
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Helped in the setup of special events and promotional activities within the store.
- Managed inventory for streamlined store operations.
- Assisted in stock replenishment to maintain store appearance.
Education
Certificate of Higher Education - Art and design
Weston college
Weston-super-Mare, North Somerset09.2024
Certificate of Higher Education - Business Administration
Weston college
Weston-super-Mare, North Somerset09.2023
Skills
- Handling difficult customers
- Communication excellence
- Stock control software use
- Visual display creativity
- Store cleanliness maintenance
- Retail technology use
- Product labeling
- Money handling proficiency
- Health and Safety regulations
- Cash register operation
- Cash handling
- Customer Service
- Confident communicator
- Stock counting
- Digital marketing
- Upselling techniques
- Refund processing
- Complaint handling
Timeline
Retail assistant
Bristol airport
2026.05 - Current
Retail assistant
The range
2024.09 - 2025.04
Certificate of Higher Education - Art and design
Weston college
Certificate of Higher Education - Business Administration
Weston college