Zahra Sarfraz
Billericay,Essex
Summary
Experienced retail professional focused on delivering exceptional customer service and maintaining organised, visually appealing store environments. Capable of driving sales through strong product knowledge and effective communication. Skilled in inventory management and fostering customer loyalty.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Retail Assistant
& Other Stories
City of London
07.2023 - 09.2023
- I worked a variety of roles, both including forward facing with customers and handling inventory using specific software demonstrating both independent and collaborative skills.
- Excellent communication and teamwork skills: Working in a team with the rest of staff on shift to ensure that all customer needs were met while collaborating with each other.
- Customer service: Addressing customers with knowledge of products in a patient and attentive manner, while being able to adapt to their specific requests.
- Managing inventory: For streamlined store operations.
- Handled cash register operations: Efficiently, minimising queue lengths at checkouts.
Administrative Assistant
South Green Surgery
BILLERICAY
07.2021 - 08.2022
- In working as an Administrative Assistant I filed and maintained records and documents ensuring their accuracy and confidentiality. I acted as a first point of contact for all patients, greeting them in a friendly and professional manner.
- Data entry: Through using specific software to input patient information.
- Time management and organisational skills: Working towards set deadlines to deliver patient reports while using specific systems.
- Interacted professionally with clients: Providing excellent service at all times.
Education
BA - Global Development
Queen Mary University of London
City of London 09.2022 - 07.2025
Skills
- Data entry proficiency
- Promotional displays creation
- Communication excellence
- Inventory tracking software navigation
- Handling difficult customers
- Sales persuasion
- Loss prevention techniques
- Relationship building with customers
- Returns and exchanges procedure
- Returns and refunds processing
- Store opening and closing
- Retail sales techniques
Positions of responsibility
- September 2024-May 2025- Student Ambassador at Queen Mary University of London
- My duties in this position included collaborating closely with other Student Ambassadors to promote and organise events within the university.
- A dynamic personality: As interacting with both students and their parents was necessary.
Timeline
Retail Assistant
& Other Stories
07.2023 - 09.2023
BA - Global Development
Queen Mary University of London
09.2022 - 07.2025
Administrative Assistant
South Green Surgery
07.2021 - 08.2022