Ruby Hayes

Work History

Class Teacher

Upton Junior School

Broadstairs, Kent

06.2022 - Current

I am currently a class teacher in Year 4, completing my second ECT (Early Career Teacher) year
Achieved exceptional student results in line with curriculum targets, growing overall school performance.
Utilised curriculum expertise to create inspiring class plans and resources, optimising pupil engagement and results.
Worked collaboratively with teaching assistants to offer children optimal care and education.
Promoted commitment to school's safeguarding processes to ensure paramount student safety and wellbeing.
Made positive differences to pupil confidence and happiness through nurturing support and care.
Encouraged a love of learning in students of varying abilities, enhancing positive educational experiences.
Collected, analysed and tracked data on student progress.
Administered assessments to determine each student's specific educational and social needs.
Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
I work within a large year group team and collectively we plan exciting and engaging lessons which cover the national curriculum to an extremely high standard, focussing on building the knowledge and skills that children need to succeed
I assess and mark diligently to provide accurate feedback to the children so they feel supported and conﬁdent with their learning
I work together with parents to support their children with anything they are ﬁnding challenging and with the wider senior leadership team to monitor performance and progress, constantly developing and improving my practice.
Completed training courses to keep up-to-date with new teaching methods and developments in the field.
Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
Adapted teaching methods and materials to meet students' varying needs and interests.
Prioritised strategies to develop responsible, independent learners.

Teacher

The Kenmal Academies Trust

09.2021 - 06.2022

I completed my teacher training at two local primary schools, gaining experience in both key stages.
I planned eﬀective and engaging lessons, assessed children's learning and planned targeted support to enable them to thrive and make progress.
Embedded eﬀective behaviour management techniques to maintain a calm and collaborative working environment for all.
Established clear classroom rules and standards of behaviours.
Distributed materials and resources prior to lessons to ensure students were adequately prepared and motivated to learn.
Supported SEND students by differentiating lesson content and delivery.
Planned and organised classrooms that consistently facilitated positive learning experience.
Inspired pupils to engage in and explore new concepts related to course content.
Stimulated critical thinking through effective questioning.
Gained exposure to different school settings and teaching roles.

Teaching Assistant

Garlinge Primary School

Garlinge

05.2019 - 09.2021

Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
Established effective classroom routines by providing high-quality practical support to teaching staff.
Helped teachers with lesson plan development, class preparation and student mentoring.
Cultivated close working relationships with students, teaching staff and parents.
Prepared positive, productive learning environments with engaging wall displays and effective resources.
Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
Supervised students in wider school environments, offering reliable dining room, library and playground support.
Tutored students individually and in small groups to reinforce learning concepts from core subjects.
Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.

Customer Service Representative

Copart UK Sandwich

10.2017 - 05.2019

Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Answered customer telephone calls promptly and improved on-hold wait times.
Assisted customers with varying questions using product knowledge and service expertise.
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Managed high-volume customer queries simultaneously through effective multitasking.
Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Adhered strictly to policies and procedures for continued company compliance.
Processed high-value payments with meticulous accuracy.
Processed inbound customer calls, providing information on service or product upgrades

Team Leader / Supervisor

Chiquito Thanet

04.2017 - 02.2018

Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
Increased team productivity through effective staff planning, coordination and task delegation.
Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
Established safe and secure dining environment with strong sanitation standards.
Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Interacted positively with customers, effectively promoting restaurant facilities and services.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.

Waitress

Chiquito Thanet

05.2010 - 04.2017

Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Used upselling methods featuring specials to complement dishes.
Provided menu and offered recommendations to complement dining experience.

Waitress

Frankie and Benny's Thanet

10.2007 - 09.2008

Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
Verified customer age and information to determine eligibility for alcohol consumption.
Participated in staff meetings to discuss specials, menu changes and group reservations.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Maintained bar stocks, replenishing daily as necessary.
Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Trained new wait staff to deliver quality service and uphold brand standards.

Summary

Overview

Work History

Class Teacher

Teacher

Teaching Assistant

Customer Service Representative

Team Leader / Supervisor

Waitress

Waitress

Education

Qualified Teacher Status - Primary Education

BA Hons - Early Childhood Studies

A-Levels -

GCSEs -

Skills

Interests

Languages

Timeline

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