Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Morgan Hall

Margate,Kent

Summary

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.

Overview

12
12
years of professional experience

Work History

Supervisor

Greggs Bakery
Margate
01.2022 - Current
  • Supervised activities of workers and enforced safety regulations.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.

Senior Team Member

Greggs Bakery
Margate, KEN
06.2019 - 01.2022
  • Led team of 10 to achieve KPI targets and successfully complete assigned projects.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to make best use of individuals' skills.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Supported new hires through onboarding process for speedy and successful training.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Packed and served high volume of orders in busy fast food setting.

Team Member

Greggs Bakery
Margate, KEN
05.2012 - 06.2019
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Offered exceptional customer service with strong product knowledge.
  • Remained flexible to cover shifts and work overtime as required.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
  • Upsold extras to help increase daily revenue intakes.

Education

GCSEs -

Community College Whitstable
Whitstable

Skills

  • Customer Service
  • Attention to Detail
  • Stock management
  • Superior communication skills
  • Concise time management
  • Target-driven
  • Cash handling

Affiliations

  • Reading
  • Diamond Painting
  • Landscape Photography

References

References available upon request.

Timeline

Supervisor

Greggs Bakery
01.2022 - Current

Senior Team Member

Greggs Bakery
06.2019 - 01.2022

Team Member

Greggs Bakery
05.2012 - 06.2019

GCSEs -

Community College Whitstable

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Morgan Hall