Summary
Overview
Work history
Education
Skills
References
Timeline
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RUBY JONES

Milton Keynes

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and efficiently, due to built experience of working in customer service. Adept at operating in fast-pace environments with demand for sales, service and quality. On top of this, experience assisting a KS1 teacher in their classroom environment, where support for class preparation, student mentoring and activity planning was provided. An individual who is determined and strives for success.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Tesco colleague

Tesco
Milton Keynes
12.2024 - Current
  • Maintained stock levels through efficient shelf replenishment and backroom stock management.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Operated tills, handled cash and processed payments accurately.
  • Completed customer orders with speed and accuracy.

Customer Care Assistant

McDonald’s
Milton Keynes
10.2023 - 12.2024
  • Interaction with customers: greeting with friendly attitude, assisting customers with enquiries or requests. handling complaints and resolving issues promptly.
  • Carrying out table service: delivering food and drinks to customer’s tables, checking in with customers to ensure all needs are met.
  • Maintaining hygiene standards: keeping customer areas clean and tidy, ensuring the facilities are spotless and stocked up with necessities.
  • Enhancing customer experience: engaging with customers to make them feel welcome, participating in special promotions and events.
  • Collaborating with the team: working alongside other staff to ensure smooth restaurant operations, efficient communication, assisting in other areas when needed.

Volunteer Teaching Assistant

The Russell Street School
Milton Keynes
07.2023 - 07.2023
  • Helped teachers with lesson plan development, class preparation and student mentoring
  • Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence
  • Performed administrative activities such as taking attendance, marking assignments and maintaining student records

Seasonal Waitress

The Crown
Milton Keynes
12.2022 - 01.2023
  • Maximised guest satisfaction by promptly addressing complaints, collaborating with management to resolve complex issues
  • Kept guest tables neat and tidy by regularly cleaning away dirty dishes and used glasses and wiping down surfaces
  • Kept professional and organised under high pressure environments, working during peak times
  • Kept food hygiene above and beyond standards

Education

A LEVELS - Media studies, English literature and language, Psychology

The Radcliffe School
Milton Keynes
09.2022 - 06.2024

GCSE’s - English Literature, English Language, Maths

The Radcliffe School
09.2017 - 06.2022

Skills

  • Food hygiene and safety
  • Customer service
  • Strong time management
  • Team collaboration
  • Stock monitoring and replenishment
  • Complaint resolution
  • Efficient communication
  • IT skills in Microsoft Office

References

References available upon request.

Timeline

Tesco colleague

Tesco
12.2024 - Current

Customer Care Assistant

McDonald’s
10.2023 - 12.2024

Volunteer Teaching Assistant

The Russell Street School
07.2023 - 07.2023

Seasonal Waitress

The Crown
12.2022 - 01.2023

A LEVELS - Media studies, English literature and language, Psychology

The Radcliffe School
09.2022 - 06.2024

GCSE’s - English Literature, English Language, Maths

The Radcliffe School
09.2017 - 06.2022

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RUBY JONES