Ryan Griffiths

• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Organised displays to promote inventory and encourage customer purchases.
• Tagged products quickly and accurately with price tags and stickers.
• Boosted product sales by offering selection guidance to customers.
• Demonstrated product usage and features to customers.
• Designed visually pleasing in-store and window displays to increase footfall.

• Manager at Cuffed in Coffee.
• Delivered high-quality products to increase customer satisfaction.
• Ordered supplies and maintained inventory for uninterrupted shop operation.
• Monitored cleanliness of premises, maintaining a welcoming atmosphere.
• Ensured compliance with food hygiene standards, maintaining high quality offerings.
• Fostered team spirit amongst staff members, resulting in improved morale and productivity.
• Assessed performance of employees, providing constructive feedback when necessary.
• Managed daily operations for smooth business functioning.
• Coordinated with suppliers for timely delivery of products and ingredients.
• Introduced new menu items based on seasonal availability and customer preferences.
• Handled cash transactions with precision to maintain financial integrity.
• Ensured fast service during peak hours by efficiently managing resources.
• Implemented health and safety regulations to ensure compliant operations.
• Resolved customer complaints, enhancing company reputation.
• Set work schedules for staff to ensure optimal staffing levels at all times.
• Trained staff members, ensuring excellent customer service.
• Followed opening and closing procedures to maximise security and timely opening of coffee shop 5 days per week.
• Worked with owner to develop, assess and improve operational procedures including cashing up, customer service and fire safety.
• Managed rotas for 14 staff members to maximise availability and productivity.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Sourced products locally for improved cost-efficiency and sustainability.
• Assigned training exercises and skill assessments to newly hired employees.
• Prepared comprehensive event briefs to ensure all staff were well-informed.

Stocked shelves regularly for easy access to products by customers.

• Packaged customer items carefully, ensuing merchandise safety.
• Processed payments swiftly for improved customer experience.
• Maintained clean and organised workspace to ensure efficient service.
• Balanced till at end of day, maintaining accurate records.
• Completed opening and closing procedures each day.
• Greeted customers entering store and responded promptly to customer needs.
• Kept checkouts areas and general store clean and orderly.
• Checked notes carefully to spot counterfeit currency.
• Helped customers to pack away shopping for improved customer experience.
• Handled cash and card payments with accuracy.