Ruby Brooks

• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Collaborated effectively with team members to meet sales targets.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Helped customers obtain specialised help for refunds and exchanges.
• Offered personalised shopping advice to enhance customer experiences.
• Design displays for the personal shopping suites and ensure that the team is up to date with our latest collections in order to drive sales within this department.
• Maintain well established relationships with regular customers and send out weekly clientele emails.

My above and beyond standard of customer service can be demonstrated by 100% feedback at Monica Vinader, never receiving a review score on the website less than 10/10. Alongside this, my efforts within the company to drive sales have been recognised consistently, being named for the top UPT and AOV on a weekly basis. The element I enjoy most of my role at Monica Vinader is building long lasting relationships with clients, getting to know their individual styles

and informing them of new stock accordingly. There is nothing I enjoy more than seeing a new item and instantly thinking of a client who I know would love it! I find great satisfaction in assisting customers with finding pieces which would compliment them well, their skin-tone, their current stack and their life style for example, it is something I am truly passionate about and this knowledge is something I would love to take forward in my future career.

• Enhanced visual merchandising by maintaining shop displays according to style guides and my own knowledge of fashion and recent trends.
• Greeted customers, being the first person customers would come in to contact with upon entering the store, I upkept a friendly and encouraging nature to ensure customers felt welcome and at ease to ask for assistance.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Upselling, proudly always maintained top UPT status within our store.
• Managed till operations smoothly, reducing waiting time for customers.

Working within my role at Schuh provided me with the surety that I thrive performing in a retail setting. I thoroughly enjoyed working closely with customers and ensuring my customer service was above and beyond to certify individual needs were met with every purchase.