Hi, I’m
Sofia Van Niekerk
Belfast,Down
Summary
Dynamic and results-driven retail worker with extensive expertise in visual merchandising, customer service, and sales promotion. Demonstrates exceptional skills in stock management, cash handling, and team collaboration to consistently meet sales targets and build brand loyalty. Adept at executing visual displays and maintaining sales floor standards while ensuring up-to-date knowledge of store policies. Possesses strong fashion awareness and digital marketing capabilities, including Instagram marketing, to enhance brand presence. Committed to delivering outstanding customer experiences through confident communication, complaint management, and accurate money handling.
Overview
4
years of professional experience
2024
years of post-secondary education
1
Certification
Work history
British Heart FoundationBelfast, Down
Retail sales assistant
09.2025 - Current
Job overview
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Supported management with administrative tasks for efficient workflow.
- Maintained visual merchandising standards to attract potential buyers.
- Ensured adequate stock supply by liaising with suppliers regularly.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Improved product visibility through strategic shelf placement.
- Collaborated with other team members for a streamlined shopping experience.
- Promoted store offers to increase awareness among shoppers.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in product selection for increased sales.
SPARBelfast, Down
Deli assistant
09.2021 - 10.2021
Job overview
- Resolved customer queries or complaints in a professional manner, maintaining positive relationships.
- Ensured customer satisfaction by offering product samples and explaining product features.
- Handled cash register operations, ensuring accurate transactions.
- Took part in staff training sessions for continual learning and skill development.
- Prepared food items to meet customer orders promptly.
- Maintained high standards of cleanliness within deli area, promoting a healthy environment.
- Monitored freshness of products daily, minimising wastage.
- Used kitchen equipment safely according to established protocols.
- Followed company guidelines when slicing, weighing and packaging deli meats and cheeses.
Education
Belfast Metropolitan CollegeBelfast
NVQ Level 2 from Fashions and textiles
September 2022 - 06.2023
The Open UniversityUnited Kingdom
Foundation Degree in Arts from Textiles
March 2024
Skills
- Visual merchandising is a strong point of mine
- Customer assistance
- Stock management
- Cash handling
- Sales promotion
- Team collaboration
- Product knowledge
- Food safety
- Sales floor maintenance
- Visual display execution
- Excellent listening
- Meeting sales targets
- Building brand loyalty
- Up-To-Date on store policies
- Merchandising display expertise
- Fashion awareness
- Electronic payment system operations
- Complaint management
- Customer Service
- Confident communicator
- POS Systems
- Digital marketing
- Window display visual merchandising
- Patience and empathy
- Accurate money handling
- Till and cash handling
- Retail sales trend analysis
- Fashion and styling expertise
- Instagram marketing
- Retail merchandising expertise
Visual merchandising
Transaction processing
Affiliations
- Ethical fashion
- Cleanliness
- Garment making
Certification
Duke of Edinburgh bronze award
References
References available upon request.
Availability
See my work availability
Not available
Available
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Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Retail sales assistant
British Heart Foundation
09.2025 - Current
Deli assistant
SPAR
09.2021 - 10.2021
Belfast Metropolitan College
NVQ Level 2 from Fashions and textiles
September 2022 - 06.2023
The Open University
Foundation Degree in Arts from Textiles
March 2024