Rowland Hill
Shipley
Summary
I am a hard working, reliable person able to work as part of a team or under my own initiative. I have a number of years experience working in a fast paced retail environment, working to deliver exceptional service to customers. In recent years I have had experience in a caring role, looking after my Mother in her home and managing her move into a care setting. I also have training in counselling, including HND in counselling and interpersonal skills.
Overview
5
5
years of post-secondary education
35
35
years of professional experience
Work history
Customer Service Colleague
ASDA Stores
2009.04 - 2026.08
- Handling customer service queries.
- Managing online orders
- Hosting shifts
- Replenishing stock by checking levels, restocking shelves, and rotating products.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Trainee Advisor
Citizens Advice Bureau
2008.01 - 2009.04
- Observing interviews
- Studying advice skills
- Learning about legal/civil framework
- General helping: Photocopying and other related office tasks
- Solving client queries
Haworth Road Fish and Chip shop
1992.01 - 1996.01
- Food preparation
- Serving customers
- Cleaning
- Working as part of a team
Education
Belle Vue Boys’ School
1986.01 - 1991.01
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Rhodesway School
1995.01 - 1995.01
BTEC National Diploma - Performing Arts
Calderdale College
1995.01 - 1995.01
Access to Higher Education - Performing Arts
1996.01 - 1996.01
Keighley College
Skills
- Customer Service
- IT literate
- Online order management
- Counselling experience
- Caring experience
- Food preparation
- Calm under pressure
- Communication skills
Hobbies and Interests
I am a keen musician. I have played in a number of bands in my early years including gigs local venues. I have recently been playing piano for residents in a local care home. I enjoy swimming, walking and cycling. I also have have a keen interest in the arts.
Timeline
Customer Service Colleague
ASDA Stores
2009.04 - 2026.08
Trainee Advisor
Citizens Advice Bureau
2008.01 - 2009.04
Access to Higher Education - Performing Arts
1996.01 - 1996.01
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Rhodesway School
1995.01 - 1995.01
BTEC National Diploma - Performing Arts
Calderdale College
1995.01 - 1995.01
Haworth Road Fish and Chip shop
1992.01 - 1996.01
Belle Vue Boys’ School
1986.01 - 1991.01
Keighley College