Jodie Cunningham
Bangor ,Down
Summary
Dynamic and results-driven professional with a strong focus on customer needs analysis and problem-solving. Demonstrates exceptional effective communication and energetic work ethic, ensuring optimal time management and prioritisation. Upskilled to take on the Team Support role when required, demonstrating strong operational knowledge and the ability to coordinate colleagues and maintain high store standards. This development has strengthened leadership capacity, communication and overall reliability within the team.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Customer Service Colleague
Tesco
Belfast, Down
03.2023 - Current
- Facilitated seamless returns and exchanges, prioritising customer convenience while adhering to company policies.
- Assisted customers with product-related inquiries, feedback, and complaints, ensuring satisfaction.
- Built rapport through courteous and professional communications tailored to diverse demographics.
- Maintained cleanliness and organisation of sales floor to foster a welcoming environment.
- Led a team to resolve complex inquiries, enhancing overall customer service experience.
- Coordinated scheduling and workload distribution to optimise team operations.
Retail Sales Associate
Rituals
Belfast , Antrim
10.2022 - 01.2023
- Exhibited exceptional personal presentation and customer service in a client-facing role.
- Leveraged open-ended questioning to ascertain customer needs and recommend suitable products.
- Utilised downtime to maintain store cleanliness, reorganise product displays, and replenish stock.
- Applied extensive product knowledge to tailor recommendations, enhancing customer satisfaction.
Sales Assistant
Home Bargains
Bangor , Down
08.2021 - 09.2022
- Processed sales transactions with accuracy, handling cash, credit, and debit payments.
- Organised stock room for optimal product accessibility and inventory efficiency.
- Participated in visual merchandising to enhance displays and increase sales engagement.
- Handled customer enquiries promptly, ensuring clear communication about products and services.
Education
Bachelor of Science - Sociology with Criminology
University of Ulster
Belfast, Antrim 09.2021 - 07.2024
A-Levels - History, Politics, Psychology
South Eastern Regional College
Bangor, Down 09.2019 - 06.2021
GCSEs -
Glenlola Collegiate School
Bangor, Down 09.2016 - 09.2019
Skills
- Customer needs analysis
- Problem-solving
- Effective communication
- Energetic work ethic
- Time management and prioritisation
- Strong organisation skills
References
References available upon request.
Timeline
Customer Service Colleague
Tesco
03.2023 - Current
Retail Sales Associate
Rituals
10.2022 - 01.2023
Bachelor of Science - Sociology with Criminology
University of Ulster
09.2021 - 07.2024
Sales Assistant
Home Bargains
08.2021 - 09.2022
A-Levels - History, Politics, Psychology
South Eastern Regional College
09.2019 - 06.2021
GCSEs -
Glenlola Collegiate School
09.2016 - 09.2019