Summary
Work history
Education
Skills
projects
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Xaver Khan

Summary

I have now completed a Business and Management degree from the University of Portsmouth and am seeking a graduate role that can affect change and help organisations transform. Through my undergraduate studies I have developed a strong interest and understanding in finding innovative solutions to corporate problems to reach desired outcomes.

Work history

Customer Service Colleague

Pax hill Nursing Home
Farnham
07.2019 - 03.2020
  • My time working at the nursing home in a very people orientated environment has helped mould me into a very open and confident person
  • It allows me to strike up a conversation easily and build rapport
  • I believe that these skills would transfer well to the role of Customer Service Colleague and/or Sales Advisor and allow me to serve customers better
  • Responsibilities:
  • Keeping the communal areas clean and tidy
  • Dealing with complaints
  • Engaging in conversation and activities with the elderly patients
  • Running errands
  • Reporting to patients' families

Receptionist

Maybury Surgery
Woking
07.2017 - 09.2018
  • My time working in this fast-paced, high-volume environment allowed me to develop my customer service skills as well as my initiative
  • Furthermore, I was often put into tough situations in which I had to rely on myself to get out of, such as, dealing with frustrated and upset patients in a professional and courteous way
  • As well as this, it also helped improve my relationship with staff and managers alike
  • Other skills it helped me develop include time management and punctuality, as this is a major key in making sure everything runs smoothly and consistent
  • Responsibilities:
  • Providing optimum levels of customer service
  • Updating client records
  • Answering phone calls
  • Printing out files
  • Laminating
  • Replying to email and face to face enquiries

Education

BA (HONS) - Business and Management

University of Portsmouth

St George's College Weybridge

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St George's College

Skills

  • Research- Leveraging Google's advanced search tool has improved my ability to collect and subsequently analyse information
  • Microsoft Office- I am highly proficient in the Microsoft Office tools suite, in particular Word, PowerPoint and Excel
  • Leadership- Lead various sports teams over a vast number of years at school These experiences taught me to manage roles and responsibilities, different personalities and perform under pressure
  • Teamwork- I have been an active team member in various pieces of groupwork throughout my education During my time in young enterprise where I was part of the finance team with colleagues to meet tight deadlines

projects

Two coursework projects that particularly excited and interested me during my studies were:

· My dissertation investigating how COVID- 19 affected SMEs and how the government helped and supported them during the pandemic. It concluded that most SMEs struggled to conduct business during the pandemic, but the government implemented support schemes to support SMEs

· How discrimination in football is a massive problem in today's society and investigating the strategies NGO's and anti-racism campaigns use to tackle discrimination.

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Xaver Khan