Ross Thompson

Used Car Sales Executive
2020 – Present

• Delivering a premium, customer-focused sales journey in line with BMW brand standards.
• Consistently achieving and exceeding individual sales targets within a high-performing team environment.
• Expertly upselling value-added products, including extended warranties, paint protection, and insurance-based solutions.
• Structuring tailored finance packages to meet customers’ individual needs and budgets.
• Conducting accurate, detailed part-exchange appraisals to maximise profit opportunities, supported by strong knowledge of competitor products.
• Maintaining meticulous attention to detail throughout the sales process to ensure compliance, customer satisfaction, and retention.
• Developed customer loyalty with excellent customer service, leading to repeat business.
• Fully accredited with BMW Sales Certification.

• Achieving my qualification in Mortgage Advice and practice (CeMAP)
• In depth knowledge of the housing market
• Sourcing mortgages from the whole of market
• Appropriate qualification of clients to ensure the correct advice is given
• Following strict industry guidelines and ensuring impartial and appropriate financial advice
• Building relationships with lenders, estate agents and valuers
• Maintained up-to-date knowledge of industry trends for superior service delivery.
• Increased client satisfaction by providing clear, concise mortgage advice.

• Consistently meeting sales objectives in a prestige brand sales environment

• Continuously hitting sales targets selling new and used cars. Part of the most successful Skoda dealership in the U.K which involved sales of finance and insurance related products.
• Managing the customer journey from start to finish to ensure complete customer satisfaction at all times.
• Substantial knowledge of vehicle finance being fully FCA compliant to ensure a smooth process.
• Prospecting of existing customer data base to achieve high levels of customer retention.
• Fully accredited VAG group sales certification