Ellie Scoones
Wrexham
Summary
Customer-focused sales executive experienced in delivering a friendly and professional service. Identifies customer needs and secures sales using my knowledge and making the experience personable to every customer. Calm and productive under pressure to achieve targets and deadlines.
BMW Accredited New Car Sales Executive, M Performance, EV and Motability specialist.
Overview
8
8
years of professional experience
Work History
BMW New Car Sales Executive
Halliwell Jones
Chester
08.2024 - Current
- Handled all paperwork related to new car sales meticulously, ensuring compliance with regulations.
- Demonstrated thorough knowledge of all car models, increasing customer trust.
- Boosted customer satisfaction by providing detailed information on car features and benefits.
- Streamlined sales process through effective time management techniques; improved overall productivity.
- Utilised CRM software proficiently for efficient customer management and follow-ups.
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Provided post-sales services to offer follow-up support and collect customer feedback.
Business Manager
Sytner Mini
Cardiff
03.2024 - 07.2024
- Qualify customer needs to recommend suitable products and services.
- Maintain increased customer retention rates through active prospecting and regular account reviews.
- Identify increased sales opportunities via the service department by prospecting incoming customers.
- Upsell available products to enhance KPI's and ensure maximum PPRU.
- SAF Accredited
- Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
New Car Sales Executive
Sytner BMW
Cardiff
11.2019 - 03.2024
- Handled part-exchange appraisals, using persuasive negotiation skills for mutually beneficial outcomes.
- Provided first-class service from arrival to sale, communicating attentively to continuously meet customer needs.
- Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
- Carried out professional test drives, demonstrating comprehensive vehicle knowledge to provide customers with helpful, thorough insight into the brand and product.
- Built rapport with customers to enhance in-store experience and provide outstanding customer service.
- Demonstrated product usage and features to customers.
- Provided exceptional interpersonal skills and attentive listening to customers and finding effective resolutions using the BMW approach, AUSS.
- Provided post-sales services to offer follow-up support and collect customer feedback.
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
Product Genius
Howards Citroen/DS
Weston Super Mare
06.2017 - 10.2019
- Shadowed senior team members to observe established processes and best practices.
- Engaged in team discussions, meetings and training.
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Provided post-sales services to offer follow-up support and collect customer feedback.
- Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
Education
Diploma - Professional Cookery Level 2
Weston College
Weston Super MareDiploma - Professional Cookery Level 3
Weston College
Weston Super MareHotel and Events Management
Worle Community School
Weston Super MareGCSEs -
Worle Community School
Weston Super MareSkills
- Customer focused
- Exceptional communication
- Target driven
- Product knowledge retention
- Coaching and mentoring
- Engaging leadership style
Affiliations
- Having trained to be a chef for nearly 5 years, I still enjoy cooking and baking for my friends, family and colleagues. This helps to keep my skills up to date and to continue learning along the way.
References
References available upon request.
Timeline
BMW New Car Sales Executive
Halliwell Jones
08.2024 - Current
Business Manager
Sytner Mini
03.2024 - 07.2024
New Car Sales Executive
Sytner BMW
11.2019 - 03.2024
Product Genius
Howards Citroen/DS
06.2017 - 10.2019
Diploma - Professional Cookery Level 2
Weston College
Diploma - Professional Cookery Level 3
Weston College
Hotel and Events Management
Worle Community School
GCSEs -
Worle Community School
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