Rosie Burness
Bracknell,Bracknell Forest
Summary
Dedicated professional with a strong background in retail and customer service, known for exceptional telephone etiquette and a focus on customer satisfaction. Proficient in complaint handling and resolution, with expertise in email correspondence and Excel. Committed to enhancing customer experiences and achieving excellence in service delivery. Very creatively driven, with an artistic attitude and a passion for the arts.
Caring individual with natural aptitude for childcare looking to bring dedication and warmth to babysitting role. Possesses strong communication and organisational skills gained through previous roles in customer service and volunteering. Committed to creating safe, nurturing environment that fosters children's growth and wellbeing.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer service administrator
HealthHero
Bracknell, Bracknell Forest
2024.08 - 2025.10
- Facilitated seamless administration in private GP office, ensuring a positive experience for patients.
- Resolved complex issues for enhanced customer experience.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Maintained confidentiality of medical documents as per data protection regulations.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Coordinated with medical staff to ensure efficient care provision for all patients.
- Managed telephone lines, providing accurate information to callers when required.
- Assisted doctors with necessary paperwork, expediting overall healthcare delivery process.
Cashier
Homebase
Bracknell, Bracknell Forest
2023.01 - 2023.04
- Processed payments swiftly for improved customer experience.
- Managed queue effectively during peak hours for seamless checkout process.
- Handled high volumes of transactions during holiday seasons efficiently.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Greeted each customer warmly, creating a friendly shopping environment.
- Assisted customers with enquiries to enhance their shopping experience.
- Maintained clean and organised workspace to ensure efficient service.
- Coordinated with team members for smooth shift transitions.
Education
Bachelor of Arts - Art and Psychology
University of Reading
Reading 2026.09 -
Bachelor of Science - Psychology with Criminology
University of Reading
Reading 2025.09 - 2026.05
A-Levels - Criminology
Easthampstead Park Community School
Bracknell, Bracknell Forest 2022.09 - 2024.08
A-Levels - Psychology
Easthampstead Park Community School
Bracknell, Bracknell Forest 2022.09 - 2024.08
A-Levels - Fine Art
Easthampstead Park Community School
Bracknell, Bracknell Forest 2022.09 - 2024.08
Skills
- Customer Service
- Client satisfaction
- Complaint handling
- Issue resolution
- Telephone etiquette
- Email correspondence
- Data entry
- Excel proficiency
- Retail background
Affiliations
- Musical theatre
- Fashion
- Fine Art
Accomplishments
Nominated for Best Makeup Artist at the Trevor Awards at Reading Universities' Drama Society
References
References available upon request.
Timeline
Bachelor of Arts - Art and Psychology
University of Reading
2026.09 -
Bachelor of Science - Psychology with Criminology
University of Reading
2025.09 - 2026.05
Customer service administrator
HealthHero
2024.08 - 2025.10
Cashier
Homebase
2023.01 - 2023.04
A-Levels - Criminology
Easthampstead Park Community School
2022.09 - 2024.08
A-Levels - Psychology
Easthampstead Park Community School
2022.09 - 2024.08
A-Levels - Fine Art
Easthampstead Park Community School
2022.09 - 2024.08