BINA Kumari
Tipton
Summary
I am a logistics Customer Service Planner for key accounts which include Jaguar Land Rover, BMW, Rolls Royce, INEOS, and Aston Martin. I have a proven track record of effectively Improving the on-time delivery performance for the customer base and effectively communicating the overall plan to operations. I have comprehensive knowledge of the Customer ordering systems and I have a keen eye for detail. I excel in identifying opportunities for improvement and implementing strategic initiatives to drive performance. I have experience in using SAP and Navision. My ability to collaborate cross-functionally and communicate complex logistics concepts to diverse stakeholders positions me as an asset in driving operational excellence. Seeking to contribute my expertise to a dynamic team, I am committed to ensuring on time delivery in full whilst also optimizing the transportation solutions that positively impact the bottom line.
Reliable and dedicated, with strong communication and problem-solving abilities, paired with proficiency in customer service and administrative tasks. Excels in managing customer inquiries and organising data, ensuring smooth workflow and customer satisfaction. Eager to contribute to success of [Desired Position] role.
Overview
35
35
years of professional experience
8
8
years of post-secondary education
Work history
Customer service administrator
WHS Plastics
10.2024 - 04.2025
- Day to day customer communication via phone, email and customer portals
- Maintaining customer schedules in the mrp system ensuring target scores of 97% are maintained
- Maintaining customer portals and managing shipping dates
- Leasing with production planning
- Manual loading of customer schedules not received through edi
- Daily generation of picklists for shipments for customers
- Escalating problems to manager and depts
Customer Service Analyst
Adler Pelzer
02.2020 - 09.2024
- Customer Management, forecast orders, Sequencing control, Delivery consolidation OTIF
- Order receipt and Planning processes in line with customer demand and stock policies
- Ensuring the business is made aware of any risk/ part shortages / late deliveries
- Customer improvement activities and audits
- Finished Goods inventory Management
- Transportation planning
- Raising customer delivery paperwork using SAP/Navision
- Packaging Management, packaging specifications and Packaging volume control
Goods Receiving & SAP Administrator
Adler Pelzer
02.2019 - 02.2020
- Supplier Inbound control
- SAP Introduction for Supplier Inbound Material
- Goods Receiving administration, SAP HU control and goods receipt
Teaching Assistant
Monarch Education
03.2018 - 01.2019
- Providing support for students with speech, language communication, social and emotional difficulties
- General support to students in line with Education, Health and Care Plans or planned provision
- Assisting the teacher with the supervision of students on school trips/visits.
- Consulting with teachers and other staff to obtain, exchange and record information on students in accordance with Academy policy
- Supporting the supervision of individuals/groups of students
- Developing and maintaining a positive working relationship with teachers, professionals, parents / carers
- Observing and providing feedback to the teachers and SENCO, both verbally and in written form
- Helping to maintain students’ interest and motivation
Goods in Warehouse Operative
Wiggle Citadel Bilston
09.2015 - 03.2018
- Goods Receiving
- Logging supplier issues
- Organizing collection and returns of supplier issues
- Emailing Buyers/Merchandiser daily
- Using red prairie to monitor stock
Owner
New Street Café
04.2015 - 09.2015
Learning Support Practitioner
All Saints Primary School
11.2014 - 04.2015
- Providing support for students with speech, language, and communication, social and emotional difficulties
- General support to students in line with Education, Health and Care Plans or planned provision
- Assisting the teacher with the supervision of students on school trips/visits.
- Liaising with teachers and other staff to obtain, exchange and record information on students in accordance with Academy policy
- Supporting the supervision of individuals/groups of students
- Developing and maintaining a positive working relationship with teachers, professionals, parents / carers
- Observing and providing feedback to the teachers and SENCO, both verbally and in written form
- Helping to maintain students’ interest and motivation
Learning Mentor and Learning Support Practitioner
Perry fields High School
09.2012 - 11.2014
- Providing support for students with speech, language, and communication, social and emotional difficulties
- General support to students in line with Education, Health and Care Plans or planned provision
- Assisting the teacher with the supervision of students on school trips/visits.
- Liaising with teachers and other staff to obtain, exchange and record information on students in accordance with Academy policy
- Supporting the supervision of individuals/groups of students
- Developing and maintaining a positive working relationship with teachers, professionals, parents / carers
- Observing and providing feedback to the teachers and SENDCO, both verbally and in written form
- Helping to maintain students’ interest and motivation
- Mentoring Vulnerable student with personal issues
- Providing support to overcome barriers in learning
Learning Facilitator
RSA Academy
12.2008 - 12.2012
Learning Support Practitioner
Alexandra High School
09.2007 - 12.2008
Self-employed
Quick Stop News
02.2005 - 04.2007
Learning Support Practitioner
Great Bridge Primary School
04.2001 - 02.2005
Play Leader
Sandwell MBC
07.2001 - 08.2004
Nursery Nurse
Kiddies World Day Nursery
02.2000 - 04.2001
Checkout Assistant/Supervisor
J Sainsbury’s PLC
12.1989 - 02.2000
Education
120hr TEFL Online Course - undefined
10.2012 - 05.2012
Adult Numeracy Level 1 and 2 - Pass
Wolverhampton College
09.2010 - 05.2011
Mentoring Skills Level 2 - Pass
Wolverhampton Adult Education
Bradmore, Wolverhampton 09.2010 - 04.2011
Counselling Skills Level 2 - Pass
Stonebridge College
09.2009 - 05.2009
NVQ Childcare Level 4 - Pass
Wolverhampton College
Paget Road 09.2007 - 05.2008
NVQ Childcare and Education Level 2 and Level 3 - Pass
Triangle Training
Tipton 02.2000 - 04.2001
NEBSM Supervisory Management - Pass
Bilston Community College
Bilston 09.1990 - 05.1991
CSE English - Grade 2, CSE Punjabi (Grade 1)
Colton Hills High School
Wolverhampton 09.1982 - 05.1987
Skills
- Excel - General user including lookup formulas and pivot tables
- Speak fluent Punjabi
- Mentoring
- Team collaboration
- Adaptability
- Attention to detail
- Problem solving
- Communication skills
- Time management
- Customer service
- Fire marshalling
- Client relationship management
- Customer Service
- Data Entry
- SAP and ERP system knowledge
- Shipping, receiving and warehousing
- Scheduling and dispatching
- Navision software
- Scheduling
- Customer satisfaction focused
- Adherence to high customer service standards
Custom
- Learning Facilitator, RSA Academy, Tipton, 12/01/08, 12/31/12
- Learning Support Practitioner, Alexandra High School, Tipton, 09/01/07, 12/31/08
- Self-employed, Quick Stop News, Coseley, 02/01/05, 04/30/07
- Learning Support Practitioner, Great Bridge Primary School, Tipton, 04/01/01, 02/28/05
- Play Leader, Sandwell MBC, 07/01/01, 08/31/04
- Nursery Nurse, Kiddies World Day Nursery, 02/01/00, 04/30/01
- Checkout Assistant/Supervisor, J Sainsbury’s PLC, Wolverhampton, 12/01/89, 02/29/00
Languages
English
Beginner
A1
Timeline
Customer service administrator
WHS Plastics
10.2024 - 04.2025
Customer Service Analyst
Adler Pelzer
02.2020 - 09.2024
Goods Receiving & SAP Administrator
Adler Pelzer
02.2019 - 02.2020
Teaching Assistant
Monarch Education
03.2018 - 01.2019
Goods in Warehouse Operative
Wiggle Citadel Bilston
09.2015 - 03.2018
Owner
New Street Café
04.2015 - 09.2015
Learning Support Practitioner
All Saints Primary School
11.2014 - 04.2015
120hr TEFL Online Course - undefined
10.2012 - 05.2012
Learning Mentor and Learning Support Practitioner
Perry fields High School
09.2012 - 11.2014
Adult Numeracy Level 1 and 2 - Pass
Wolverhampton College
09.2010 - 05.2011
Mentoring Skills Level 2 - Pass
Wolverhampton Adult Education
09.2010 - 04.2011
Counselling Skills Level 2 - Pass
Stonebridge College
09.2009 - 05.2009
Learning Facilitator
RSA Academy
12.2008 - 12.2012
Learning Support Practitioner
Alexandra High School
09.2007 - 12.2008
NVQ Childcare Level 4 - Pass
Wolverhampton College
09.2007 - 05.2008
Self-employed
Quick Stop News
02.2005 - 04.2007
Play Leader
Sandwell MBC
07.2001 - 08.2004
Learning Support Practitioner
Great Bridge Primary School
04.2001 - 02.2005
Nursery Nurse
Kiddies World Day Nursery
02.2000 - 04.2001
NVQ Childcare and Education Level 2 and Level 3 - Pass
Triangle Training
02.2000 - 04.2001
NEBSM Supervisory Management - Pass
Bilston Community College
09.1990 - 05.1991
Checkout Assistant/Supervisor
J Sainsbury’s PLC
12.1989 - 02.2000
CSE English - Grade 2, CSE Punjabi (Grade 1)
Colton Hills High School
09.1982 - 05.1987
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