Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Orrell

Westbury,Wiltshire

Summary

Dedicated professional with a positive demeanor and a strong focus on customer service excellence. Proven ability in customer relations and complaint resolution, supported by exceptional administrative skills and adherence to high customer service standards. Proficient in Microsoft Outlook, Word, and Excel, with effective problem-solving capabilities and a high typing speed. Committed to maintaining superior telephone etiquette and enhancing organisational efficiency.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Customer service administrator

The Swim School
Westbury, Wiltshire
03.2023 - Current
  • Dealt efficiently with customer complaints, promoting positive brand image.
  • Maintained customer database, ensuring accuracy and confidentiality.
  • Established robust relationships with customers to foster loyalty.
  • Improved customer satisfaction by promptly responding to enquiries.
  • Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Completed documentation and logs each day, generating detailed weekly reports.
  • Handled in-person, email and mailed correspondence.

Cleaner

HomeMaid Cleaning Services
Wesbury, Wiltshire
08.2020 - 03.2023
  • Provided excellent customer service through clear communication with clients regarding their specific needs.
  • Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.

Education

GCSEs - 8 GCSE, English, Maths, Science, History, Art, Health and Social

Matravers High School
Westbury, Wiltshire
09.2015 - 07.2020

Skills

  • Positive demeanor
  • Customer Service
  • Customer relations
  • Complaint resolution
  • Administrative support
  • Effective problem solver
  • Microsoft Outlook, Word and Excel
  • Adherence to high customer service standards
  • Telephone etiquette
  • Typing speed

Timeline

Customer service administrator

The Swim School
03.2023 - Current

Cleaner

HomeMaid Cleaning Services
08.2020 - 03.2023

GCSEs - 8 GCSE, English, Maths, Science, History, Art, Health and Social

Matravers High School
09.2015 - 07.2020

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Elizabeth Orrell