Rosetta Joseph
Birmingham
Summary
Dedicated professional with extensive knowledge in the hospitality industry, demonstrating empathetic understanding and patience under pressure. Proven expertise in cash handling and guest issue resolution, ensuring seamless returns and exchanges management. Committed to enhancing brand understanding while pursuing opportunities to further develop skills in guest relations and service excellence.
Overview
2
2
years of professional experience
Work history
Guest service assistant
Stubbers Adventure Centre
Upminster, Havering
2024.04 - Current
- Upheld strict confidentiality of guest information as part of duty of care.
- Demonstrated knowledge of activities,products and services which increased guest usage.
- Maintained clean, tidy reception area to create a welcoming atmosphere.
- Communicated effectively with other workers for seamless service delivery.
- Handled complaints and queries for improved customer relations.
- Delivered exceptional service even during peak times, resulting in repeat patronage.
- Worked on rotating shifts whilst maintaining high energy levels and a positive attitude.
- Processed payments accurately for financial integrity.
Customer assistant- Volunteer
Havens Hospice
Brentwood, Essex
2024.08 - 2024.12
- Operated till systems smoothly, streamlining check-out process for customers.
- Collaborated efficiently with team members to maintain smooth store operations.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Dealt with returns, ensuring customer satisfaction.
Education
A-Levels - Maths,Computer Science and History
Becket Keys Church of Engladn School
Brentwood, Essex 09/2023 - 06/2025
Bachelor of Science - Computer Engineering
University of Birmingham
Birmingham, England 09/2025 -
Skills
- Hospitality industry knowledge
- Empathetic understanding
- Patience under pressure
- Cash handling
- Guest issue resolution
- Brand understanding
- Returns and exchanges management
Timeline
Customer assistant- Volunteer
Havens Hospice
2024.08 - 2024.12
Guest service assistant
Stubbers Adventure Centre
2024.04 - Current
A-Levels - Maths,Computer Science and History
Becket Keys Church of Engladn School
09/2023 - 06/2025
Bachelor of Science - Computer Engineering
University of Birmingham
09/2025 -