Mario Metodiev

• Carrying out cruise administration weekly
• Delegated duties effectively amongst team members, promoting teamwork and productivity.
• Providing first class concierge services to guests.

Providing software and technical support to clients through chat and email.

• Managed high-volume customer queries simultaneously through effective multitasking.

• Delivered excellent communication skills to resolve any queries or issues of guests.
• Assisted guests in locating local attractions to enrich their stay.

• Mentored junior researchers; fostered a supportive learning environment.
• Provided expert advice on pricing strategies based on thorough market analysis.

• Delivered excellent communication skills to resolve any queries or issues of guests.
• Demonstrated problem-solving abilities by effectively managing challenging situations.

• Providing health insurance consultation services based in the United States of America.
• Strengthened company's online presence by managing social media accounts effectively.
• Conducted competitor analysis regularly keeping abreast of industry trends and developments.

• Connecting with buyers, suppliers and distributors in connection with local quantities and time-scales.

• Providing sales training to new hires and consistently reaching targets.

• Established relationships with vendors to negotiate favorable terms and promotions.

• Carried out numerous product presentations in front of huge crowds at Hotel and industry expos.

• Communicated effectively with customers, resolving their queries promptly.
• Followed up on leads, converting them into successful sales deals.
• Collaborated with team members to meet sales targets.

• Organizing daily recreational activities.
• Generated enthusiasm amongst guests by hosting interactive quiz nights and karaoke sessions.
• Managed large groups on excursions, ensuring everyone enjoyed their outings safely and comfortably.

• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Collaborated with team members in organising company events;
• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Acted as first point of contact for wide range of personnel.