Rory Dulku
Liverpool,United Kingdom
Summary
Friendly and approachable, with excellent communication and interpersonal skills, able to create welcoming environment for guests and manage multiple tasks seamlessly. 10 Years experience in customer service, adept in problem-solving and time management. Ready to make positive impact and ensure exceptional guest experiences in a hosting role.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Operations Assistant, Student Information Centre
University of Warwick
Coventry, Warwickshire
2015.07 - 2025.08
- Assisted with check-in procedures for students arriving at campus rooms.
- Prepared electronic key cards for conference attendees and student vacation accommodation during Easter and summer vacations.
- Checked in conference delegates into campus rooms, managing throughput of up to 1,200 per day.
- Processed cash, card, and cheque payments efficiently.
- Reproduced lost ID cards for students as required.
- Responded to telephone and email queries regarding accommodation, student finance, funding, and general university issues.
- Provided students with status letters and account statements.
- Managed maintenance issues related to campus rooms, ensuring accurate recording and monitoring of confidential details.
Linen Porter
Coombe Abbey Hotel
Coventry, Warwickshire
2014.09 - 2015.06
- Collaborated effectively with front desk team for updating room statuses, improving overall service delivery.
- Maintained high hygiene standards for guest safety.
- Coordinated closely with laundry service providers to ensure timely deliveries.
- Responded swiftly to requests from housekeeping staff, ensuring minimal disruption to guests' stay.
- Contributed to efficient hotel operations by timely removal of dirty linens.
- Ensured clean and fresh linen supply by regular monitoring.
- Ensured compliance with health protocols whilst handling linen supplies.
- Performed routine checks on stored linens, minimising damage and loss.
- Organised transportation of heavy linens, aiding in smooth operations.
- Achieved smooth laundry operations through effective sorting and stacking of linens.
- Managed laundered items and stored in correct staging areas.
- Sorted soiled articles into loads according to care instructions.
- Folded laundered items stored articles for pickup.
- Worked in dry-cleaning establishment to complete cleaning duties.
- Inspected garments to assess stains and apply pre-treatment.
- Pressed linens, garments and textiles to remove wrinkles.
- Implemented more efficient procedures for removal and cleaning of shower heads in rooms, minimising inconvenience and disruption to guests.
Education
Bachelor of Arts - Acting
2016.09 - 2019.07
- Honours Degree
- Graduate with 2:1
Foundation in Acting
2015.09 - 2016.05
A-Levels -
2012.09 - 2014.06
- Performed in two consecutive productions at The Edinburgh Fringe Festival
- A2: History (A), English Literature (B) & Drama (B)
- AS: History (A), English Literature (B), Drama (B) & Economics (C)
- Captain of 2nd XI Hockey team
- Held Culture Captain role with Wheatley House
- Held Drama Prefect role
- Raised over $3,000 for The Mumvuri Orphanage in Zimbabwe, in conjunction with Bablake School & cricketer Henry Olonga
GCSEs -
2011.09 - 2012.06
- 10 GCSEs (5 A*/5A) in Maths, English Language and Literature, History, Geography, Spanish, Music, ICT, Physics, and joint Chemistry and Biology
- Member of 2nd XI Hockey team
- Member of Drama Society - taking lead and supporting roles in multiple productions.
Skills
- Affable demeanour
- Professional etiquette
- Flexible working hours
- Effective complaint resolution
- Calm under pressure
- Reservation management
- Customer-centric approach
- Telephone etiquette
- Clear communication skills
- Dependability and reliability
- Reception decorum
Affiliations
- Reading
- Gaming
- Football
- History
- Acting
- Singing
- Guitar playing
- Walking
Accomplishments
· Head Boy of Bablake Junior School - 2007
· Starred in seven school drama productions from 2007 – 2014
· ‘Jimmy Porter' in Look Back In Anger at the Bromsgrove Artrix
· Leading roles in Rugby Theatre Youth Project musicals from 2010 - 2012
· Grade 8 singing
· Completed the Challenge programme in the summer of 2012
· Member of the school hockey team from 2008 – 2014, current 2nd Team captain.
· Performed in and organised several charity concerts
· Tour of Serbia with the Royal Birmingham Conservatoire, performing a devised theatre piece.
References
References available upon request.
Timeline
The Royal Birmingham Conservatoire - Bachelor of Arts, Acting
2016.09 - 2019.07
The Royal Birmingham Conservatoire - , Foundation in Acting
2015.09 - 2016.05
Operations Assistant, Student Information Centre - University of Warwick
2015.07 - 2025.08
Linen Porter - Coombe Abbey Hotel
2014.09 - 2015.06
Bablake School - A-Levels,
2012.09 - 2014.06
Bablake School - GCSEs,
2011.09 - 2012.06