Grace Burrow
Poulton ,Lancashire
Summary
I am a dedicated professional with extensive experience in front desk operations and client data protection, proficient in spa software, email correspondence, and emergency pool response. I demonstrate exceptional complaint-handling skills and professional etiquette. I'm committed to maintaining high standards of service and seeking opportunities to further enhance operational efficiency within the hospitality industry.
Offering exceptional customer service with a warm, welcoming demeanour whilst being knowledgeable about managing front desk operations, handling administrative tasks, and ensuring seamless guest experience.
Overview
3
3
years of professional experience
Work History
Spa receptionist
Stanley House Spa and Hotel
Blackburn, Lancashire
11.2024 - Current
- Maintained confidentiality regarding client information as per data protection regulations.
- Prioritised high standards of hygiene across all areas of responsibility within the spa.
- Responded professionally to complaints, working towards swift resolution and customer satisfaction.
- Kept abreast of industry trends to advise clients on new treatments or products available at the spa.
- Demonstrated professional behaviour at all times whilst interacting with clients or colleagues to maintain a positive workplace atmosphere.
- Coordinated front desk operations efficiently allowing for smooth check-in and check-out processes for clients.
- Maintained a serene and calming environment for spa guests by consistently adhering to cleaning schedules and noise control protocols.
Escape Room Host
Shapeshifters
Aberdeen, Aberdeen City
01.2024 - 05.2024
- Creating immersive and engaging experiences for guests by guiding them through various puzzles and challenges.
- Ensuring smooth operations, including briefing participants, monitoring their progress, and providing hints when needed.
- Prioritising the safety and satisfaction of the customers, delivering memorable experiences that kept the guests coming back.
Front of house team member
Oakman Inns
Elswick, Lancashire
10.2022 - 07.2023
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Handled complaints effectively, resulting in increased customer satisfaction.
Food runner
Miller & Carter
Poulton-le-Fylde, Lancashire
02.2022 - 10.2022
- Accomplished smooth workflow during peak hours by maintaining constant communication with waitstaff and chefs.
- Assisted waitstaff in taking orders when needed, ensuring accurate relay of information to the kitchen team.
- Ensured guest satisfaction, always serving meals with a smile and friendly manner.
- Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
- Improved service speed by familiarising myself with table numbers and seating arrangements within the restaurant.
Education
Bachelor of Science - Pharmacology
University of Central Lancashire
Preston 09.2024 -
A-Levels - Biology
Cardinal Newman College
Preston 09.2021 - 06.2023
A-Levels - Chemistry
Cardinal Newman College
Preston 09.2021 - 06.2023
A-Levels - Criminology
Cardinal Newman College
Preston 09.2021 - 06.2023
Skills
- Front Desk Operation
- Client Data Protection
- Spa Software Proficiency
- Email Correspondence
- Emergency Pool Responder
- Complaint handling
- Affable demeanour
- Professional etiquette
References
References available upon request.
Timeline
Spa receptionist
Stanley House Spa and Hotel
11.2024 - Current
Bachelor of Science - Pharmacology
University of Central Lancashire
09.2024 -
Escape Room Host
Shapeshifters
01.2024 - 05.2024
Front of house team member
Oakman Inns
10.2022 - 07.2023
Food runner
Miller & Carter
02.2022 - 10.2022
A-Levels - Biology
Cardinal Newman College
09.2021 - 06.2023
A-Levels - Chemistry
Cardinal Newman College
09.2021 - 06.2023
A-Levels - Criminology
Cardinal Newman College
09.2021 - 06.2023
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