Felix Lamb
Summary
Dynamic and results-driven professional with extensive expertise in customer service, hospitality, and staff supervision, enriched by a successful sales background. Demonstrates an affable demeanour and exceptional conflict resolution skills. Proficient in classic cocktails, bar back management, kitchen prep, and excels in front of house roles. Committed to leveraging skills to enhance customer satisfaction.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
A&R Outbound Sales Consultant
Liberty Music PR
2024.03 - 2024.08
- Sold PR to independent music artists, delivering 5-8 effective sales pitches per day to ensure business growth.
- Effectively managed sales pipeline to ensure personal turnover of £10,000 per month.
- Managed the workflow and communication of internal departments to facilitate smooth PR campaigns, cementing client satisfaction and prolonged account activity.
Senior Sales Consultant
Epic Paintball Events
2022.11 - 2024.04
- Sold outdoor adventure packages face to face, employing effective strategies to influence customer behaviour, averaging a 40% close rate on a £70 product via a 6 minute pitch
- Repeatedly exceeded sales targets, often performing 6 days per week during 2 month sales runs to ensure results
- Onboarded and trained new recruits, dissecting large sales concepts and supporting them through setbacks
Charity fundraiser
The Wildlife Trust
2022.04 - 2022.11
- Spearheaded community outreach initiatives, using sales skills to generate up to £1,000 per year in a single day.
- Pitched effectively to engage and convert active members of the public.
- Attended business, social and other functions to promote The Wildlife Trust and drive available funding for wildlife preservation.
Sole Trader
Electronics Resale
2020.08 - 2022.05
- Identified and exploited profit opportunities in the electronics market, using market knowledge to buy stock low and sell high, resulting in an average profit per unit of 60%
- Retained business turnover through tight organisation of stock levels and time management
- Built effective and friendly relationships with clients through sales prospecting, leading to repeat customers with lifetime turnovers of up to £1000
Bar Supervisor
Broken Dock
2021.08 - 2022.04
- Ran bar services alone or with one employee underneath, ensuring that drinks service was prompt and of exceptional quality.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
Cook
Street Food Chef
2019.05 - 2020.04
- Prepped and cooked Mexican food - Monitoring inventory levels, batch cooking in advance and reducing waste through strategic planning.
- Maintained high hygiene standards in the kitchen area, ensuring food safety regulations compliance.
Cook
Street Food Chef
2024.05 - 2024.10
- Prepped and cooked Mexican food - Monitoring inventory levels, batch cooking in advance and reducing waste through strategic planning.
- Maintained high hygiene standards in the kitchen area, ensuring food safety regulations compliance.
Kitchen Assistant & Server
Pickle Shack
2015.08 - 2018.12
- Assisted chefs with meal preparations for flawless service during weddings and private events.
- Maintained customer satisfaction by providing attentive and professional service when serving.
Education
BTec Extended Diploma - Music Technology
Exeter College
2017.09 - 2019.06
WSET Level 2 Award in Spirits -
Wine and Spirits Education Trust
2019 - 2019
Skills
- Sales
- Marketing
- Customer Service
- Affable Demeanour
- Conflict Resolution
- Classic Cocktails Proficiency
- Bar Back Management
- Kitchen Prep
- Stock Level Management
Certification
Driver's License, 01/01/16
Hobbies
- Rooibos tea
- Trail running
- Dancing (Soul, Funk, Garage)
- Reading (currently 'Zen and the Art of Motorcycle Maintenance')
Timeline
Cook
Street Food Chef
2024.05 - 2024.10
A&R Outbound Sales Consultant
Liberty Music PR
2024.03 - 2024.08
Senior Sales Consultant
Epic Paintball Events
2022.11 - 2024.04
Charity fundraiser
The Wildlife Trust
2022.04 - 2022.11
Bar Supervisor
Broken Dock
2021.08 - 2022.04
Sole Trader
Electronics Resale
2020.08 - 2022.05
Cook
Street Food Chef
2019.05 - 2020.04
BTec Extended Diploma - Music Technology
Exeter College
2017.09 - 2019.06
Kitchen Assistant & Server
Pickle Shack
2015.08 - 2018.12
WSET Level 2 Award in Spirits -
Wine and Spirits Education Trust
2019 - 2019