Claire Griffiths
Manchester,Greater Manchester
Summary
I believe that I am a skilled person with experience in customer service, emergency procedures implementation, and public safety. I can demonstrate decision-making capabilities, effective communication, and leadership skills. I am adept at maintaining calm under pressure and ensuring health and safety compliance.
I am committed to providing excellent support to colleagues and the public/customers.
I am a confident Supervisor skilled in team leadership and operational improvements. I feel that I excel at boosting team morale and productivity through clear communication and positive reinforcement. I have experience dealing with busy settings and being under pressure and feel that I manage it very well. I am motivating and supportive.
I have been a part of successfully implementing process changes in several of my job roles and helped enhance customer satisfaction.
I enjoy taking on new challenges and I am always committed to delivering a high quality and professional service.
Overview
24
24
years of professional experience
Work History
Emergency Operations Centre Supervisor
North West Ambulance Service
Manchester, Greater Manchester
11.2009 - Current
- Provide first line management to a team of Emergency Medical Advisors, ensuring job responsibilities are continuously carried out.
- Provide management in matters of staff discipline, sickness absence management, training, personal and staff development, emergency / short notice annual leave.
- Lead team meetings, ensuring any changes to policies or procedures are clearly communicated amongst all members.
- Reduce workplace conflicts through effective communication and negotiation skills, using the trust policies and procedures for guidance.
- Assist in the recruitment process for hiring quality staff members.
- Ensuring that the EOC is staffed appropriately and effectively in order to maintain the high standards of service delivered to the public.
- Monitor and support Emergency Medical advisors during and after highly emotive or abusive incidents/calls, providing assistance with difficult incidents and monitoring the requirement for formal/informal counselling provisions. Taking ownership of calls when necessary, using empathic, reassurance and effective communication skills when required.
- Conduct performance appraisals with employees for career development discussions.
- Coordinate with other supervisors to maintain consistency across shifts.
- Resolve complaints promptly.
- Liaise with other emergency services in order to protect and help the public.
- Monitor employee attendance records for maintaining discipline within the team.
Events Coordinator / Community Liaison Office
The Manchester College
Manchester, Greater Manchester
03.2004 - 11.2009
- Managed budgets efficiently to optimise resources without compromising quality of events.
- Adhered strictly to health and safety regulations whilst organising any event, providing safe environments for guests and staff alike.
- Ensured seamless flow of events by timely troubleshooting any arising issues.
- Advertising event space for the college to help bring in extra income, to take bookings from councils, police, education for rooms, organise refreshments, food for large events.
- Community Liaison Officer: to work closely with resident associations, local councillors, police to help bring communities together and work to keep the area's clean and safe.
IT Helpdesk analyst
Shell Oil
Wythenshawe, Greater Manchester
09.2001 - 03.2004
- To solve IT problems for different sections of Shell, mainly Exploration EXPRO Department, either over the phone, remotely or on some occasions visiting the customer in different parts of the country and in extreme cases going abroad
- Improved customer satisfaction with timely and accurate issue resolution.
- Managed user accounts, resulting in enhanced network security.
Education
GCSEs - English
St Matthews R.C High School
Moston, Manchester 07/1993 - 07/1993
GCSEs - English, Oral Communication
St Matthews R.C High School
Moston, Manchester 07/1993 - 07/1993
GCSEs - English Literature
St Matthews R.C High School
Moston, Manchester 07/1993 - 07/1993
GCSEs - History
St Matthews R.C High School
Moston, Manchester 07/1993 - 07/1993
GCSEs - Religious Studies
St Matthews R.C High School
Moston, Manchester 07/1993 - 07/1993
GCSEs - Science (Dual Award)
St Matthews R.C High School
Moston, Manchester 07/1993 - 07/1993
GCSEs - Science (Dual Award)
St Matthews R.C High School
Moston, Manchester 07/1993 - 07/1993
GCSEs - Home Economics (Food)
St Matthews R.C High School
Moston, Manchester 07/1993 - 07/1993
NVQ Level 1 - Adult Literacy
Learndirect
Manchester 07/2007 - 07/2007
NCFE - NQF - Fire Warden Training
Manchester College
Manchester 04/2008 - 04/2008
Skills
- Timely communication
- Resilient under pressure
- Patience and tolerance
- Adaptable to shift work
- Punctuality and reliability
- Safety consciousness
- Calm under pressure
- Fast learner
- Effective listening
- Customer focused
- Professional demeanour
- Leadership
- Conflict Resolution
- Effective communication
Timeline
Emergency Operations Centre Supervisor
North West Ambulance Service
11.2009 - Current
Events Coordinator / Community Liaison Office
The Manchester College
03.2004 - 11.2009
IT Helpdesk analyst
Shell Oil
09.2001 - 03.2004
GCSEs - English
St Matthews R.C High School
07/1993 - 07/1993
GCSEs - English, Oral Communication
St Matthews R.C High School
07/1993 - 07/1993
GCSEs - English Literature
St Matthews R.C High School
07/1993 - 07/1993
GCSEs - History
St Matthews R.C High School
07/1993 - 07/1993
GCSEs - Religious Studies
St Matthews R.C High School
07/1993 - 07/1993
GCSEs - Science (Dual Award)
St Matthews R.C High School
07/1993 - 07/1993
GCSEs - Science (Dual Award)
St Matthews R.C High School
07/1993 - 07/1993
GCSEs - Home Economics (Food)
St Matthews R.C High School
07/1993 - 07/1993
NVQ Level 1 - Adult Literacy
Learndirect
07/2007 - 07/2007
NCFE - NQF - Fire Warden Training
Manchester College
04/2008 - 04/2008
Similar Profiles
Matthew AllottMatthew Allott
Paramedic at North West Ambulance ServiceParamedic at North West Ambulance Service
Catherine McMenaminCatherine McMenamin
Advanced Paramedic Practitioner - Urgent Care at London Ambulance Service NHS TrustAdvanced Paramedic Practitioner - Urgent Care at London Ambulance Service NHS Trust
Clare TadrossClare Tadross
Charity Shop Volunteer at North West Air AmbulanceCharity Shop Volunteer at North West Air Ambulance