ROMABEN PATEL
LONDON
Summary
Dedicated professional with a strong background in customer service and sales, adept at relationship building and sales techniques. Proven expertise in order processing, cash handling, and POS systems, ensuring efficient transaction management. Recognised for polite and friendly demeanour, contributing to team success and customer satisfaction. Skilled in refund processing, filing, multi-tasking, and invoice processing. Experienced in chef assistance with a focus on food storage safety. Career goal: to leverage extensive skills in a dynamic environment to drive sales growth and enhance customer experiences.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
General retail manager
KFC
Orpington, Bromley
04.2026 - Current
- Boosted team performance with regular training and motivational talks.
- Monitored daily cash handling, maintaining accurate financial records.
- Achieved customer satisfaction by delivering exceptional service.
- Cultivated a positive work environment to boost employee morale.
- Oversaw hiring processes to build an efficient retail team.
- Optimised the stock rotation process for minimising wastage.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Kept staff records regarding holidays, absences and discipline.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Streamlined inventory management for improved product availability.
- Managed store layout to enhance customer shopping experience.
- Resolved customer complaints with diplomacy, ensuring repeat business.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
Assistant manager
KFC
East Grinstead, West Sussex
04.2023 - 03.2026
- Improved customer service by implementing new procedures and protocols.
- Created a positive work environment, resulting in higher employee morale.
- Increased staff productivity by providing comprehensive training programmes.
- Assisted in recruitment process to build an effective workforce.
- Monitored sales performance regularly adjusting strategies as required.
- Fostered a positive work environment through effective leadership and team-building activities.
- Managed daily operations to ensure smooth running of the shop floor.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled stock control duties diligently preventing overstocking or shortages.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Minimised inventory loss for improved profit margins.
Shift Manager
KFC
East Grinstead, West Sussex
09.2021 - 03.2023
- Support a respectful team environment. Support the training of crew members as requested.
- Communicate shift priorities, goals and results with team members. Provide coaching and feedback to crew members.
- Responsible for overseeing daily operations, leading and motivating staff, ensuring customer satisfaction, and maintaining high standards of quality and efficiency during shift.
- Provide direct support to the Restaurant General Manager and help run the restaurant effectively, treating it as if they own it.
- Responsibilities include coaching and guiding our team to ensure a dependable and consistent experience for customers.
- Improved team morale through effective communication and feedback practices.
- Trained staff on product knowledge, resulted in better customer interactions..
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Managed inventory control, reduced wastage.
- Minimised downtime with proactive equipment maintenance checks.
- Supervised activities of workers and enforced safety regulations.
- Worked closely with management to manage staff levels and allocate resources for production plans.
Customer Assistant
KFC
East Grinstead, West Sussex
04.2021 - 09.2021
- Serving customers at tills, handling cash and card payments, assist customers as required.
- Supported cooks in managing food preparation and packing to achieve precise plating and takeaway orders.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided excellent customer service to ensure repeat business.
- Handled cash and card payments with accuracy.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Performed daily opening and closing functions and inventory management.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Shop Manager
A T News & Wine
Walworth, Southwark
03.2016 - 03.2021
- Contributed to the increase of store sales by using clever sales and upselling techniques throughout customer interactions.
- Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer satisfaction.
- Ensured customer experiences stayed positive by providing attentive and helpful customer service.
- Managed store inventory to ensure adequate stock levels at all times.
- Delivered excellent customer experiences with personalised service approach.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Created seasonal sales plans with varying stock and promotional strategies.
Customer Service Assistant
A T NEWS
Walworth, Southwark
01.2013 - 03.2020
- Contributed to the increase of store sales by using clever sales and upselling techniques throughout customer interactions.
- Worked as a team member, performing cashier duties, product assistance and cleaning.
- Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer satisfaction.
- Helped customers select products according to individual requirements and preferences.
- Answered customer enquiries in a professional and polite manner, often going the extra mile to provide an enjoyable customer experience.
- Ensured customer experiences stayed positive by providing attentive and helpful customer service.
- Efficiently processed cash and card payments during busy shopping periods using tills.
- Improved customer relations by managing customer complaints effectively.
Chef Assistant
Fresh & Fruity
Sydenham, Lewisham
03.2015 - 03.2016
- Maintained excellent head chef relationships by providing proactive and helpful service.
- Washed, peeled, chopped, cut and cooked food within tight deadlines and without supervision.
- Kept kitchen equipment and preparation tools in good working order by conducting maintenance.
- Assisted pot washers in the cleaning of plates, cutlery and glasses during busy restaurant periods.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Supported chefs in managing food preparation and developed pleasing plating and presentation.
- Ensured food safety standards by proper storage techniques.
- Contributed in stock management for better inventory control.
- Used kitchen equipment as instructed and to safety protocols.
Customer Service Assistant
A T News & Wine
Walworth, Southwark
01.2013 - 03.2015
- Helped customers select products according to individual requirements and preferences.
- Answered customer inquiries in a professional and polite manner.
- Efficiently processed cash and card payments during busy shopping periods using tills.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Education
Bachelor of Business Administration (B.B.A.) - Account
S P University
Anand, Gujarat, India 06.2005 - 04.2008
Certificate of Higher Secondary Education - undefined
Gujarat Higher Secondary Board
Vadodara, Gujarat, India 06.2004 - 03.2005
Certificate of Secondary Education - undefined
Gujarat Secondary Education Board
Kadi, Gujarat, India 06.2002 - 03.2003
Skills
- Sales Driven
- Relationship Building
- Order Processing
- Sales Techniques
- Cash Handling
- POS System
- Polite and Friendly
- Refund Processing
- Customer Service
- Filling
- Multi-Tasking
- Food Storage Safety
- Team Contribution
- Giving Training
- Managing Shifts of Staffs
- Contribute to Run Business Effectively
- Reliable and Trustworthy
- Enjoy Working Flexible
- Self-Motivation
- Decisive and Effective Decision-Making
- Problem Resolution and Time Management
- Keeping Things Clean and Safe
- Systematic Planning, Scheduling, and Supervision of Employee
- Ensure Smooth and Efficient Operations within an Organization
- Technical equipment operation
- Supply chain understanding
- Loss prevention techniques
- Retail software proficiency
- Product knowledge proficiency
- Budgeting and finance control
- Health and Safety Compliance
- Stock rotation
- Merchandising expertise
- Quality control procedures
- Sales analysis
- Staff training and development
- Team Leadership
- Stock management
- Inventory control
- Staff training
- Point of sale system operation
- Profit and loss understanding
- Staff rota management
- Stocktake management
- Store Management
- Staff mentorship and training
- Brand management
- Staff development
- Cash-handling expertise
- Stock control systems understanding
- Store operations efficiency
- Merchandising plan execution
- Electronic payment processing
REFERENCES
References available upon request
Accomplishments
1 - Transaction Growth Leader Award , February 2026. KFC
2 - Growth Champion Award , February 2026. KFC
3 - Brand Ambassador of the Year Award , February 2026. KFC
Timeline
General retail manager
KFC
04.2026 - Current
Assistant manager
KFC
04.2023 - 03.2026
Shift Manager
KFC
09.2021 - 03.2023
Customer Assistant
KFC
04.2021 - 09.2021
Shop Manager
A T News & Wine
03.2016 - 03.2021
Chef Assistant
Fresh & Fruity
03.2015 - 03.2016
Customer Service Assistant
A T NEWS
01.2013 - 03.2020
Customer Service Assistant
A T News & Wine
01.2013 - 03.2015
Bachelor of Business Administration (B.B.A.) - Account
S P University
06.2005 - 04.2008
Certificate of Higher Secondary Education - undefined
Gujarat Higher Secondary Board
06.2004 - 03.2005
Certificate of Secondary Education - undefined
Gujarat Secondary Education Board
06.2002 - 03.2003