Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
About me
References
Timeline
Generic

Ashley Emanuel

Witney,Oxfordshire

Summary

Dynamic and results-driven professional with extensive expertise in customer relations, market trend awareness, and store operations overseeing. Demonstrates a strong ability to conduct performance reviews, design sales training, and develop staff. Adept at project management, brand positioning, and supplier negotiation. Proven track record in driving sales through effective inventory control, pricing strategies, and retail space optimisation. Skilled in social media advertising, content design, and influencer marketing amplification. Committed to ethical decision making and socially inclusive practices while maintaining a positive attitude and eye for detail. Career goal: To leverage comprehensive skills in a challenging role that fosters professional growth and contributes to organisational success.

Driven Retail Development Area Manager with knack for enhancing store performance and team productivity. Leveraged leadership to streamline operations and boost sales across multiple locations. Successfully fostered culture of continuous improvement, leading to notable increases in customer satisfaction and revenue growth.

Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.

Offering strong foundation in retail management with focus on driving growth and customer satisfaction. Knowledgeable about team leadership, inventory control, and strategic planning. Ready to use and develop communication, problem-solving, and project management skills in [Desired Position] role.

Overview

11
11
years of professional experience

Work history

Retail development area manager

A House Of Brands Ltd
Witney, Oxfordshire
06.2019 - Current
  • Conducted market research, improving understanding of local consumer behaviour.
  • Facilitated regular team meetings to review performance metrics and discuss improvement strategies.
  • Increased brand visibility with successful marketing campaigns.
  • Determined strategic direction of organisation based on industry knowledge and market research.
  • Working close with charities.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Addressed customer complaints promptly, fostering trust and loyalty amongst shoppers within the region managed.
  • Drove operational excellence to boost overall shop performance metrics.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Negotiated buying conditions and sales contracts to secure lucrative deals.
  • Enhanced retail sales by strategising and implementing effective area management plans.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
  • Coordinated with suppliers to maintain an uninterrupted flow of stock supplies.
  • Devised pricing strategies for increased competitiveness in the market.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Developed strong relationships with landlords and property managers securing favourable lease terms for new store locations.
  • Led promotional activities, boosting brand awareness and customer engagement levels.
  • Leveraged strong working knowledge of products and systems within retail industry.
  • Pursued new business opportunities by forging strong networks and contacting potential buyers.
  • Formulated marketing and advertising strategies for continuous business growth.
  • Researched and applied proven marketing techniques to drive sales.
  • Organised employee schedules ensuring all stores were adequately staffed at peak times.
  • Monitored inventory levels, ensuring optimal stock availability at all times.
  • Reviewed sales reports regularly identifying trends and making strategic decisions accordingly.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Reviewed customer history to recommend appropriate products and services.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
  • Drove website traffic by writing witty and creative social media content and blog posts.
  • Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
  • Set standards for outgoing content, producing templates and examples.
  • Planned daily operations to focus team efforts on current priorities.
  • Recruited high-performing advertising teams to maximise brand revenue.
  • Onboarded social media influencers to raise awareness of client products and services within target demographics.
  • Ran successful promotional campaigns to raise product awareness.
  • Established rapport with local community by providing friendly and efficient service.
  • Worked as part of a diverse team, fostering a positive working atmosphere.
  • Collaborated with team members, achieved efficient workflow in the warehouse.
  • Operated material handling equipment to move large and heavy loads.
  • Completed work orders and packing slips with accuracy.
  • Oversee and manged staff.
  • Supported young adults with learning difficulties.
  • Started the business from scratch and managed the shops and all social media (Tiktok, Instagram, Facebook).
  • Created a website (Shopify), processed orders.


Support worker

ICE Centre Witney
Witney, Oxfordshire
06.2017 - 06.2019
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Listened to clients' current struggles to signpost relevant support.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Assured safety measures were met to prevent falls or accidents.
  • Planned, prepared and served meals for 6 clients, strictly following prescribed dietary orders.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Led workshops under professional supervision.
  • Supported daily living skills training which increased client self-sufficiency.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Helped service users to gain ability to function independently in society.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.

Bar manager

The New Inn
Witney, Oxfordshire
01.2016 - 06.2018
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Monitored stock levels to avoid any potential shortages during peak hours.

Carer (Dementia Unit)

Richmond Village (Bupa)
Witney, Oxfordshire
06.2014 - 06.2017
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Coordinated appointments with healthcare professionals for routine check-ups and treatments.
  • Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
  • Personal Care.
  • Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Created positive relationships with clients through practical support and companionship, improving overall quality of life.
  • Answered questions from clients, family members, and other carers.
  • Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
  • Attended training courses regularly.
  • Covered shifts.
  • Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
  • Maintained confidentiality and compliance standards for optimised patient care.

Trainee dental nurse

Witney Dental Practice
Witney, Oxfordshire
03.2016 - 02.2017
  • Recommended dental hygiene measures to prevent plaque and decay.
  • Assisted in taking dental radiographs with precision and safety measures taken into account.
  • Removed plaque to minimise tooth decay.
  • Explained dental procedures and reassured patients ahead of treatment.
  • Processed patient payments and provided invoices to minimise delays.
  • Maintained accurate medical and dental records by documenting important patient data in SOE.
  • Identified and prepared trays of tools and materials to prepare for dental evaluations and treatment.
  • Prepared dental materials as required by dentists, enhancing efficiency of procedures.
  • Enhanced patient experience by providing comforting chair-side assistance during procedures.
  • Utilised dental equipment to polish and clean teeth.
  • Sterilised instruments, surfaces and chairs to control infection.
  • Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
  • Demonstrated commitment towards continuous professional development through regular training sessions.
  • Managed patient appointments for smoother operations.

Education

GCSEs -

Kidbrooke school
London
09.2006 - 09.2006

Skills

  • Customer relations
  • Initiative taking
  • Market trend awareness
  • Store operations overseeing
  • Performance review conducting
  • Sales reporting
  • Performance analysis
  • Sales training design
  • Staff training and development
  • Project Management
  • Brand positioning
  • Supplier negotiation adeptness
  • Positive attitude
  • Decision making
  • Team building skills
  • Product knowledge
  • Health and Safety regulations
  • Brand Promotion
  • Sales driven
  • Inventory control
  • Customer service orientation
  • E-Commerce understanding
  • Client Relationship Management
  • Pricing strategies
  • Warehouse management system operation
  • Retail space optimization
  • Socially inclusive practice
  • Product promotion
  • Consumer behaviour analysis
  • Multi-Platform understanding
  • Customer service excellence
  • Eye for detail
  • TikTok transitions and Instagram Reels
  • Graphic design basics
  • Content design and conception
  • Social media advertising
  • Interactive live streaming
  • Promotions planning skills
  • Viral post creation
  • Content management systems
  • Email Marketing
  • Web development basics
  • Audience building techniques
  • Social customer care
  • Ethical decision making
  • Influencer marketing amplification
  • Social media platforms

Affiliations

  • Traveling, Food, Social Media, Swimming & Socialising

Accomplishments

Exceeded monthly targets, received awards for going above and beyond the job role, received employee of the month.

About me

I am a confident, positive and open minded individual who has a can-do attitude. I am able to work as part of a team or as an individual in a variety of environments. I have good communication skills, a customer focused ethos and I regard myself as hard working with a desire to succeed.

References

References available upon request.

Timeline

Retail development area manager

A House Of Brands Ltd
06.2019 - Current

Support worker

ICE Centre Witney
06.2017 - 06.2019

Trainee dental nurse

Witney Dental Practice
03.2016 - 02.2017

Bar manager

The New Inn
01.2016 - 06.2018

Carer (Dementia Unit)

Richmond Village (Bupa)
06.2014 - 06.2017

GCSEs -

Kidbrooke school
09.2006 - 09.2006

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Ashley Emanuel