Kenil Shah
SOUTHEND ON SEA,ESSEX
Summary
Retail professional with track record of driving sales growth and enhancing customer satisfaction. Expertise in managing teams, optimising inventory levels, and implementing marketing strategies. Strong focus on delivering exceptional service and achieving business goals through effective communication and leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Core communication retail limited
SOUTHEND ON SEA, ESSEX
01.2020 - 07.2025
- Resolved complex customer complaints, restoring confidence in the brand and retaining business.
- Tracked sales performance against targets, providing regular reports to senior management.
- Handled complex customer complaints, providing effective solutions to ensure customer satisfaction.
- Engaged with customers on the shop floor, providing expert advice to support purchasing decisions.
- Liaised with the visual merchandising team to create attractive window displays, boosting foot traffic.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Developed and implemented marketing campaigns that increased foot traffic.
Store Manager
Londis
SOUTHEND ON SEA, ESSEX
07.2015 - 01.2020
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Created promotional offers and discounts to attract and engage customers.
Education
Master of Business Administration - Business Administration and Management
University of Sunderland
London, ENG01-2020
Bachelor of Business Administration - Business Administration
University of Sunderland
London, ENG01-2018
Skills
- Sales techniques
- Sales forecasting
- Customer relationship management
- Customer service
- Sales driven
- Multitasking efficacy
- Engaging leadership style
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Gujarati
Advanced
C1
Certification
- Cemap Qualified
Interests
- Financial planning and budgeting
- Numerical problem solving
- To play Cricket
Timeline
Retail Sales Manager
Core communication retail limited
01.2020 - 07.2025
Store Manager
Londis
07.2015 - 01.2020
Master of Business Administration - Business Administration and Management
University of Sunderland
Bachelor of Business Administration - Business Administration
University of Sunderland