ROJEN RAHIMI
London,United Kingdom
Summary
Having built my career in customer-facing and administrative roles, I have developed a strong understanding of what it means to deliver a professional and dependable service while maintaining high standards in fast-paced environments. As the first point of contact for clients, visitors, and business partners, I have gained valuable experience communicating with people from diverse backgrounds, managing competing priorities, and making sound decisions under pressure. My roles have strengthened my attention to detail, organisational skills, and ability to remain calm and adaptable while working both independently and as part of a team. I take pride in creating positive experiences through genuine customer care, professionalism, and a commitment to delivering exceptional service. I am excited about the opportunity to bring these qualities to British Airways while contributing to a safe, welcoming environment and helping create memorable journeys for customers around the world.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Persian Language Tutor
Freelance
Remote, UK
2024.03 - Current
- Delivered personalised Persian tuition to students aged 10–18, adapting lesson content and teaching methods to meet individual learning requirements.
- Developed strong communication skills through explaining and guiding clearly.
- Adapted teaching and communication styles to suit different learning styles, personalities, and goals.
Office Administrator & Manager
AZ Glass
Potters Bar, Hertfordshire
2022.04 - 2024.03
- Acted as the first point of contact for customers, handling a high volume of enquiries and guiding clients from initial enquiry through to project confirmation.
- Built strong customer relationships by providing tailored advice, resolving queries, and delivering a high standard of service throughout the customer journey.
- Coordinated with customers, surveyors, and installers to ensure projects were organised, accurately scheduled, and completed efficiently.
- Managed multiple projects simultaneously while maintaining regular communication with customers and providing updates on progress and delivery times.
- Followed health and safety procedures and maintained responsibility for the secure opening and closing of the premises.
- Handled confidential customer and business information with professionalism, discretion, and attention to detail.
Cashier & Sales Assistant
Zara
London, UK
2019.12 - 2022.04
- Organized store sections, maintained cleanliness, and ensured stock was replenished.
- Assisted more than 50 customers daily in finding suitable products, providing excellent service for a positive shopping experience.
- Managed cash desk operations, handling payments, refunds, and inquiries efficiently.
- Conducted daily openings and closings with accurate cash handling.
Education
Certificate of Higher Education - Architecture
Hertfordshire University
Hatfield, UK 2018.09 - 2019.05
Skills
- Confident speaking with customers and creating a positive, welcoming experience from the first interaction
- Skilled at understanding individual needs and providing tailored guidance to ensure the best possible outcome
- Experienced in dealing with a wide range of personalities and adapting my communication style to suit different situations
- Fluent in English and Farsi, allowing confident communication across different cultures and backgrounds
- Managing multiple tasks at once, especially in busy or fast-moving situations
- Committed to following tasks through to completion and ensuring a high standard of accuracy throughout
- Maintaining accurate records of customer enquiries, communications, and follow-up actions
- Confident using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, for record management, communication, and administrative tasks
- Understanding the role of effective communication and professional presentation in delivering exceptional customer experiences
LANGUAGES
English
Fluent
Persian
Native
Turkish
Intermediate (B1)
Affiliations
- Running and maintaining an active lifestyle
- Playing musical instruments, including the violin and guitar
- Actively learning about world geography, history and different cultures
Certification
Full UK Driving License (held since 2019)
Timeline
Persian Language Tutor
Freelance
2024.03 - Current
Office Administrator & Manager
AZ Glass
2022.04 - 2024.03
Cashier & Sales Assistant
Zara
2019.12 - 2022.04
Certificate of Higher Education - Architecture
Hertfordshire University
2018.09 - 2019.05