Juliet Henderson
8 Scout Close Mytholmroyd, Hebden Bridge,West Yorkshire
Summary
I am a motivated professional demonstrating strengths in collaboration and multitasking. I adapt in a fast-paced environment while maintaining high service standards. Eager to contribute and support team goals in dynamic settings. I am quick to learn and work well in a team.
I am friendly and reliable and have excellent communication skills to ensure smooth interactions with both customers and colleagues.
I am eager to bring enthusiasm and dedication to my new role in customer-focused setting.
Overview
43
43
years of professional experience
Work History
Teaching Assistant In Primary School
The Calder Learning Trust
Mytholmroyd, Hebden Bridge, West Yorkshire
11.2021 - Current
- Support class teacher to deliver learning needs across lessons.
- Adjust lesson plans to match student learning needs and progress.
- Deliver Read Write Inc phonics sessions independently to enable reading and writing.
- Provide student support during playground and meal times with active supervision.
- Maintained a safe and tidy classroom, adhering to health and safety guidelines.
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
Teaching Assistant In Primary School
Holy Trinity Junior and infants School
Halifax, West Yorkshire
12.2019 - 07.2020
- Helped teachers monitor playtime activities during break times.
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Maintained a safe and tidy classroom, adhering to health and safety guidelines.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Provided 1:1 supervision, supporting learning progress and classroom development through tailored support.
Senior Audiologist
Bury Rochdale and Oldham NHS Trust
Oldham, Greater Manchester
11.2018 - 12.2019
- Lead the delivery of high-quality paediatric audiology and hearing-aid services for children and young people, ensuring care is safe, family-centred, evidence-based, and responsive to individual needs.
- Independently assess hearing using age-appropriate behavioural and objective techniques, including visual reinforcement audiometry, play audiometry, pure-tone audiometry, tympanometry, otoacoustic emissions, and speech testing.
- Diagnose, manage, and monitor a wide range of paediatric hearing conditions, referring appropriately to ENT, paediatrics, speech and language therapy, education services, and other multidisciplinary professionals.
- Take clinical and operational responsibility for the hearing-aid service, including selection, fitting, verification, validation, troubleshooting, maintenance, repairs, and replacement of hearing devices and assistive listening technology.
- Use real-ear measurement and outcome measures to optimise hearing-aid fittings and support consistent device use and communication development.
- Provide expert counselling and practical support to children, young people, parents, carers, schools, and other professionals on hearing loss, hearing technology, communication strategies, and hearing-aid management.
- Manage complex cases, including children with additional needs, auditory processing concerns, fluctuating conductive hearing loss, unilateral hearing loss, and children requiring multidisciplinary input.
- Supervise, mentor, and support junior audiologists, audiology assistants, and students; contribute to competency assessment, training, and professional development.
- Lead service improvement initiatives, audit activity, quality assurance, and the review of clinical pathways, ensuring compliance with relevant professional, safeguarding, governance, and infection-control standards.
- Maintain accurate clinical records, contribute to waiting-list and caseload management, and support efficient use of hearing-aid stock, equipment, and departmental resources.
- Act as a key link between audiology, ENT, education, and community services to promote timely intervention and improved outcomes for children with hearing loss.
Paediatric Hearning Aid Lead
East Lancs NHS Trust
Burnley-Blackburn, Lancashire
09.2012 - 09.2018
- Lead the delivery of high-quality paediatric audiology and hearing-aid services for children and young people, ensuring care is safe, family-centred, evidence-based, and responsive to individual needs.
- Independently assess hearing using age-appropriate behavioural and objective techniques, including visual reinforcement audiometry, play audiometry, pure-tone audiometry, tympanometry, otoacoustic emissions, and speech testing.
- Diagnose, manage, and monitor a wide range of paediatric hearing conditions, referring appropriately to ENT, paediatrics, speech and language therapy, education services, and other multidisciplinary professionals.
- Take clinical and operational responsibility for the hearing-aid service, including selection, fitting, verification, validation, troubleshooting, maintenance, repairs, and replacement of hearing devices and assistive listening technology.
- Use real-ear measurement and outcome measures to optimise hearing-aid fittings and support consistent device use and communication development.
- Provide expert counselling and practical support to children, young people, parents, carers, schools, and other professionals on hearing loss, hearing technology, communication strategies, and hearing-aid management.
- Manage complex cases, including children with additional needs, auditory processing concerns, fluctuating conductive hearing loss, unilateral hearing loss, and children requiring multidisciplinary input.
- Supervise, mentor, and support junior audiologists, audiology assistants, and students; contribute to competency assessment, training, and professional development.
- Lead service in budget control, purchasing and stock management of hearing aids over multiple sites.
- Maintain accurate clinical records, contribute to waiting-list and caseload management, and support efficient use of hearing-aid stock, equipment, and departmental resources.
- Act as a key link between audiology, ENT, education, and community services to promote timely intervention and improved outcomes for children with hearing loss.
Senior Audiologist
Rochdale Oldham and Bury NHS Trust
Rochdale, Lancashire
04.2003 - 09.2012
- Delivered high-quality paediatric audiology and hearing-aid services for children and young people, ensuring care is safe, family-centred, evidence-based, and responsive to individual needs.
- Independently assess hearing using age-appropriate behavioural and objective techniques, including visual reinforcement audiometry, play audiometry, pure-tone audiometry, tympanometry, otoacoustic emissions, and speech testing.
- Diagnose, manage, and monitor a wide range of paediatric hearing conditions, referring appropriately to ENT, paediatrics, speech and language therapy, education services, and other multidisciplinary professionals.
- Take clinical and operational responsibility for the hearing-aid service, including selection, fitting, verification, validation, troubleshooting, maintenance, repairs, and replacement of hearing devices and assistive listening technology.
- Use real-ear measurement and outcome measures to optimise hearing-aid fittings and support consistent device use and communication development.
- Provide expert counselling and practical support to children, young people, parents, carers, schools, and other professionals on hearing loss, hearing technology, communication strategies, and hearing-aid management.
- Assist in the managment of complex cases, including children with additional needs, auditory processing concerns, fluctuating conductive hearing loss, unilateral hearing loss, and children requiring multidisciplinary input.
- Supervise, mentor, and support junior audiologists, audiology assistants, and students; contribute to competency assessment, training, and professional development.
- Assist delivery of service improvement initiatives, audit activity, quality assurance, and the review of clinical pathways, ensuring compliance with relevant professional, safeguarding, governance, and infection-control standards.
- Maintain accurate clinical records, contribute to waiting-list and caseload management, and support efficient use of hearing-aid stock, equipment, and departmental resources.
- Act as a key link between audiology, ENT, education, and community services to promote timely intervention and improved outcomes for children with hearing loss.
Audiologist
Bradford Royal infirmary
Bradford, West Yorkshire
01.1995 - 04.2004
- Delivered high-quality audiology and hearing-aid services for children, young people and adults ensuring care is safe, family-centred, evidence-based, and responsive to individual needs.
- Independently assess hearing and balance system using age-appropriate behavioural and objective techniques, including visual reinforcement audiometry, play audiometry, pure-tone audiometry, tympanometry, otoacoustic emissions, ABR Vestibular function tests and speech testing.
- Diagnose, manage, and monitor a wide range of hearing conditions, referring appropriately to ENT, paediatrics, speech and language therapy, education services, and other multidisciplinary professionals.
- Take clinical and operational decisions regarding fitting, verification, validation, troubleshooting, maintenance, repairs, and replacement of hearing devices and assistive listening technology.
- Use real-ear measurement and outcome measures to optimise hearing-aid fittings and support consistent device use and communication development.
- Provide expert counselling and practical support to children, young people, parents, carers, aduts, schools, and other professionals on hearing loss, hearing technology, communication strategies, and hearing-aid management.
- Manage complex cases, including children with additional needs, auditory processing concerns, fluctuating conductive hearing loss, unilateral hearing loss, and children requiring multidisciplinary input.
- Supervise, mentor, and support junior audiologists, audiology assistants, and students; contribute to competency assessment, training, and professional development.
- Maintain accurate clinical records, contribute to waiting-list and caseload management, and support efficient use of hearing-aid stock, equipment, and departmental resources.
- Act as a key link between audiology, ENT, education, and community services to promote timely intervention and improved outcomes for children with hearing loss.
Audiologist
Royal Berkshire Hospital
Reading, Berkshire
11.1991 - 05.1994
- Assessed hearing through pure-tone audiometry, tympanometry, and speech testing to identify hearing impairments.
- Diagnose, manage, and monitor a wide range of hearing conditions, referring appropriately to ENT, paediatrics, speech and language therapy, education services, and other multidisciplinary professionals.
- Counselled adults and professionals on hearing loss, technology, communication strategies, and hearing-aid management to enhance patient understanding and usage.
- Maintained clinical records, managed waiting lists and caseloads, and ensured optimal use of hearing-aid stock and departmental resources.
Trainee Audiologist
Victoria Hospital
Blackpool, Lancashire
09.1988 - 06.1991
- Under supervison, fitted and dispensed hearing aids with thorough patient education and advice.
- Operated audiology testing tools and equipment appropriately for accurate diagnosis and treatment planning.
- Under supervision, executed adult routine audiometric, acoustic reflex and otoacoustic emissions testing to provide patients with diligent care.
- Calibrated testing equipment to guarantee accurate results for condition analysis.
- Under supervision, conducted comprehensive audiological assessments, including pure tone audiometry, speech testing, and tympanometry, to diagnose hearing conditions.
Waitress
Winstons Pizzeria
St Annes On Sea, Lancashire
11.1989 - 04.1991
- Welcomed customers in a friendly and professional manner, creating a positive and welcoming dining experience.
- Took food and drink orders accurately and communicated customer requirements clearly to the kitchen and bar team.
- Served food and beverages efficiently while maintaining high standards of customer service.
- Responded to customer questions, requests and concerns politely and professionally.
- Built positive relationships with customers through friendly communication and attentive service.
- Worked effectively as part of a team to ensure smooth and efficient restaurant operations.
- Managed multiple tables and competing priorities while remaining organised and calm during busy periods.
- Maintained a clean, tidy and presentable dining area in line with hygiene and safety standards.
- Handled customer payments accurately and responsibly.
- Demonstrated patience, reliability and a positive attitude when working in a fast-paced environment.
Front of House
Hebden Lodge Hotel
Hebden Dridge, West Yorkshire
03.1984 - 08.1989
- Provided friendly, professional front-of-house service to hotel guests, ensuring a welcoming and positive experience.
- Greeted and assisted guests with enquiries, requests and general information about hotel services.
- Took food and drink orders accurately and provided efficient table service.
- Prepared and served a range of alcoholic and non-alcoholic drinks in the hotel bar.
- Handled customer payments and operated the till accurately.
- Maintained high standards of cleanliness, presentation and hygiene across the bar, restaurant and front-of-house areas.
- Worked efficiently as part of a team to ensure smooth service during busy periods and events.
- Communicated effectively with guests and colleagues to meet customer needs and resolve any issues professionally.
- Carried out regular stock checks and stock taking, monitoring levels of food, beverages and bar supplies.
- Received and organised deliveries, ensuring stock was stored appropriately and rotated where required.
- Helped maintain accurate stock records and reported low or missing stock to management.
- Demonstrated excellent time management, organisation and attention to detail while managing multiple tasks in a busy hotel environment.
- Maintained a friendly, approachable and professional manner when interacting with guests from a variety of backgrounds.
Shop assistant
Holts Green Groceers
Hebden Bridge, West Yorkshire
08.1983 - 08.1989
- Served customers and weighed and packaged fresh fruit and vegetables daily.
- Calculated bills, processed payments, and handed over purchases promptly.
- Skinned and prepared fish, then maintained proper food-prep hygiene at work.
- Restocked shop shelves, checking stock levels and product presentation.
- Kept shop floor and service area clean, tidy, and well presented.
- Took telephone orders, accurately recording item selections and customer details.
Education
A-Levels - Medical Physics and Physiological measurements
BTec
Manchester, MAN01-1991
British Association Audiology Technitions
BAAT
Preston01-1991
HNC Medical Physics and Physiological Medicine
Manchester Metropolitan University
ManchesterSkills
- Excellent customer service - friendly, approachable and committed to creating a positive customer experience
- Strong communication skills – confident communicating with customers and colleagues both face-to-face and over the telephone
- Active listening – able to understand customer needs and respond helpfully and professionally
- Teamwork – experienced working effectively as part of a team in busy and fast-paced environments
- Cash handling & till operation – confident calculating bills, handling cash, providing change and processing payments accurately
- Attention to detail – able to take orders accurately and ensure customers receive exactly what they have requested
- Multitasking – comfortable managing several tasks at once while maintaining a high standard of service
- Working under pressure – calm, organised and professional during busy periods
- Friendly and welcoming manner – experienced in building rapport with customers and making people feel comfortable
- Organisation & time management – able to prioritise tasks and work efficiently to meet customer demands
- Stock management – experience with stock taking, checking stock levels, receiving deliveries and maintaining well-organised displays
- Cleanliness & hygiene – understands the importance of maintaining clean, tidy and hygienic working and customer areas
- Reliability & professionalism – punctual, responsible and committed to maintaining high standards of work
- Adaptability – quick to learn new procedures and able to adapt to different customers, tasks and working environments
Timeline
Teaching Assistant In Primary School
The Calder Learning Trust
11.2021 - Current
Teaching Assistant In Primary School
Holy Trinity Junior and infants School
12.2019 - 07.2020
Senior Audiologist
Bury Rochdale and Oldham NHS Trust
11.2018 - 12.2019
Paediatric Hearning Aid Lead
East Lancs NHS Trust
09.2012 - 09.2018
Senior Audiologist
Rochdale Oldham and Bury NHS Trust
04.2003 - 09.2012
Audiologist
Bradford Royal infirmary
01.1995 - 04.2004
Audiologist
Royal Berkshire Hospital
11.1991 - 05.1994
Waitress
Winstons Pizzeria
11.1989 - 04.1991
Trainee Audiologist
Victoria Hospital
09.1988 - 06.1991
Front of House
Hebden Lodge Hotel
03.1984 - 08.1989
Shop assistant
Holts Green Groceers
08.1983 - 08.1989
A-Levels - Medical Physics and Physiological measurements
BTec
British Association Audiology Technitions
BAAT
HNC Medical Physics and Physiological Medicine
Manchester Metropolitan University