Sophie Snell
Tring,United Kingdom
Summary
Friendly and confident individual with experience in customer service roles at a charity shop and village shop. Comfortable maintaining cleanliness, serving food, operating tills and working as part of a team. Hard-working, reliable and quick to take the initiative. Strong interpersonal skills with a positive attitude that makes customers feel welcome.
Overview
1
1
year of professional experience
Work history
Volunteer Shop Assistant
Wilstone Community Shop
Wilstone, Hertfordshire
09.2023 - 12.2023
- Delivered helpful, friendly assistance to local customers and visitors
- Opened and closed shop, adhering to security protocols completing tasks such as cleaning, organising and turning fridges on/off
- Prepared hot drinks to customer order, and followed basic food hygiene practices when handling drinks and snacks
- Kept shop floor, counter and cafe area clean and tidy
- Operated till accurately, managing cash and card payments, processing refunds and receipts
- Updated product labelling and pricing to reflect discounts and offers
- Demonstrated product knowledge, guiding customers towards suitable purchases
- Worked collaboratively with other staff members as part of small team
Charity Shop Volunteer
Keech Hospice Charity Shop
Berkhamsted, Hertfordshire
10.2022 - 12.2022
- Assisted in creating attractive window displays to attract customers.
- Maintained cleanliness of shop floor and organised merchandise.
Restocked shelves to ensure availability of products. - Sorted through shop donations, evaluating quality and suitability of donated items
- Managed till operations
- Worked as part of team, to create positive atmosphere, helping other team members in busy periods
- Handled different customer types and queries in polite and friendly manner improving overall shopping experience for customers
Education
GCSEs - English Lit: 7, English Lang: 8, Maths: 7, History: 8, Drama: 8, Geography: 8, Spanish: 7, Art: 7
Berkhamsted School
Berkhamsted, Hertfordshire 09.2020 -
Skills
- Customer service – welcoming customers, helping with queries, and creating positive experience
- Hygiene and organisation – keeping shop/café space safe, hygienic, and well‑organised
- Food preparation and serving – making and serving food, keeping areas clean and tidy
- Cash handling and till use – taking payments accurately and confidently
Communication skills – clear, friendly, and confident when speaking with customers and colleagues - Positive attitude and initiative – reliable, enthusiastic, and able to step in where needed
Timeline
Volunteer Shop Assistant
Wilstone Community Shop
09.2023 - 12.2023
Charity Shop Volunteer
Keech Hospice Charity Shop
10.2022 - 12.2022
GCSEs - English Lit: 7, English Lang: 8, Maths: 7, History: 8, Drama: 8, Geography: 8, Spanish: 7, Art: 7
Berkhamsted School
09.2020 -