Rohit Kara
West Bromwich,West Midlands
Summary
Highly versatile and customer-focused automotive professional with extensive experience as a Workshop Controller, Parts Advisor, and Service Advisor. Proven ability to manage workshop operations efficiently, coordinate teams, and ensure seamless communication between departments to maximise productivity and customer satisfaction. Strong background in customer service and sales, with a track record of building lasting client relationships, identifying opportunities, and delivering results in fast-paced environments. Experienced in training and mentoring staff, supporting team development, and maintaining high standards of service delivery. Adaptable, reliable, and committed to continuous improvement.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work history
Aftersales Advisor
Arnold Clark
West Bromwich, West Midlands
2023.03 - Current
- Operated in a hybrid role as a workshop controller, service advisor, and parts advisor
- Increased overall productivity by efficiently delegating tasks based on individual technician's expertise and skill level.
- Monitored staff performance on a regular basis, providing constructive feedback where necessary.
- Managed inventory of equipment and spare parts, preventing any work delays due to unavailability of tools or parts.
- Delivered excellent customer service by understanding and meeting their requirements.
- Trained colleagues and eased them into the role with 1 to 1 mentoring and assistance
- Built rapport with customers, enhancing long-term relationships.
- Managed challenging customer situations for resolution and customer retention.
- Worked closely with other departments within dealership for seamless operations.
- Ensured availability of needed parts by regularly checking inventory levels.
- Performed daily stock counts ensuring adequate inventory levels.
- Achieved high level of product knowledge through continual learning and training.
- Handled customer complaints professionally, resulting in resolved issues.
- Liaised with suppliers for timely delivery of ordered parts.
- Utilised CRM systems effectively to manage client database.
- Leveraged mastery of KerridgeCS Dealer Management System to monitor and track metrics.
Order picker/packer
Poundshop Ltd.
Wednesbury, West Midlands
2022.09 - 2023.02
- Worked across several roles, order picking, order packing, and dispatch
- Achieved high accuracy rates for inventory control with meticulous attention to detail.
- Contributed to team targets by consistently meeting personal productivity goals.
- Processed orders using handheld scanners with speed and precision.
- Trained newcomers to get them up to speed with the role and ensure they were comfortable whilst efficient
- Packed items to ensure safe transit.
- Liaised with couriers, ensured prompt collection and delivery of packages.
- Managed time effectively, met tight deadlines consistently.
Sales consultant
Currys
Wednesbury, Sandwell
2021.10 - 2022.02
- Developed compelling sales proposals that increased conversion rates.
- Closed complex deals with a strategic and customer-focused approach.
- Collaborated with sales team to meet monthly targets successfully.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Trained new staff members, fostering a supportive working environment.
Warehouse operative
DPD
West Bromwich, West Midlands
2021.03 - 2021.08
- Assisted team members in loading large items safely onto delivery trucks.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Packed orders for timely dispatch to customers and retail outlets.
- Loaded packaged goods on to trucks for shipping.
- Coordinated with team members for effective task completion.
Education
A-Levels - English Language + Literature
Phoenix Collegiate
West Bromwih 2019.09 - 2021.07
A-Levels - Double Business Diploma
Phoenix Collegiate
West Bromwich 2019.09 - 2021.07
GCSEs - Secondary School
Phoenix Collegiate
West Bromwich 2014.09 - 2019.05
Skills
- Proactive customer service, on-site and telephone
- Strategic selling techniques
- Sales target achievement
- Workshop coordination
- Knowledge of crm software
- Automotive repair understanding
- Customer service experience
- Highly versatile
- Calm under pressure
Affiliations
- Playing and watching sports
- Reading
- Cooking
- Cars
Languages
English
Native
Punjabi
Native
Hindi
Advanced
Timeline
Aftersales Advisor
Arnold Clark
2023.03 - Current
Order picker/packer
Poundshop Ltd.
2022.09 - 2023.02
Sales consultant
Currys
2021.10 - 2022.02
Warehouse operative
DPD
2021.03 - 2021.08
A-Levels - English Language + Literature
Phoenix Collegiate
2019.09 - 2021.07
A-Levels - Double Business Diploma
Phoenix Collegiate
2019.09 - 2021.07
GCSEs - Secondary School
Phoenix Collegiate
2014.09 - 2019.05