Yoofi Friar

• Actively worked with customers to identify all added value business opportunities to achieve exceptional sales through

great service.

• Managed customer expectations by keeping them well-informed

and explaining changes when they happen.

• Built trust by being reliable, dependable and thorough.

• Used a structured approach for identifying problems and

assessing what can be done.

• Worked within a well-defined procedure, but also look for opportunities to change and innovate for the benefits of the

business and its customers.

• Ensured all information is logged according to the needs of the business, and handled in line with company and legislative requirements.

• Able to adapt to change well & multi task using various

systems.

• Worked with colleagues to build an effective team.

• My personal philosophy in successful sales/marketing/management focuses on building client trust, developing strong client relationships and delivering excellent customer service. Maintaining the utmost in integrity as a Lettings negotiator has resulted in an increase of repeat business.
• My marketing ideas such as leaflet drops and split commission incentives for other agents paid off as we didn't have a huge budget to play with for marketing.
• Arranged gas, electrical and potable appliance safety checks prior to the commencement of each tenancy.
• Marketing properties using all major online property portals used in the London market.
• Strong understanding of ARLA regulations; tailoring tenancy agreements to ensure satisfaction for both corporate tenants and vendors/clients.
• Market appraisals and property listing.
• Applicant management and deal progression.
• July 2018 – banked £40k in new business for the company.
• Worked closely with the Help To Buy scheme and extra cautious first time buyers.
• Meeting with new prospective clients, giving them accurate property valuations and discussing marketing strategies.
• Contacting all new enquiries and leads that come in via property portals and website.
• Arranging for the removal of furniture any other maintenance issues and professional property cleans prior to the commencement of each tenancy.
• Liaising directly with HR departments of blue chip companies, solicitors and company lawyers to ensure tenancy agreements/contracts where tailored to their specifications.
• Implementation of time management skills, with a high ability to plan, prioritise and delegate

• Processed cash and credit payments rapidly and accurately Responded to all customer
  enquiries thoroughly and professionally.
• Made regular contact with customers.
• Modelled exceptional customer service skills and appropriate diagnostic sales techniques.

• Negotiated prices, terms of sales and service agreements. Exceeded targeted sales goal by 38%
• Highly developed interpersonal and communication skills including an ability to coordinate, liaise, negotiate and relate with a diverse range of clients and applicants.
• Wrote sale contracts for orders obtained and submitted orders for processing Emphasized product features based on analysis of customers' needs.
• Answered customer's questions regarding products, prices and ability.
• Processed cash and credit payments rapidly and accurately Responded to all customer
  enquiries thoroughly and professionally.
• Made regular contact with customers.
• Modelled exceptional customer service skills and appropriate diagnostic sales techniques.
• Computer literacy.
• Successfully kept all clients new and old serviced and regularly updated on market condition and viewing feedback.