Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Alexander Gibbs

Ayr

Summary

A dedicated professional with expertise in coaching, customer relationship management, and warehouse management. Demonstrates proficiency in month-end reporting, stock control, and verification reporting. Skilled in handling difficult customer conversations with confidence and calmness, ensuring effective task management and instruction delivery. Committed to enhancing operational efficiency and fostering positive client relationships.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work history

Aftersales Advisor

Arnold Clark
Irvine, Ayrshire
07.2018 - Current

I currently work as a Aftersales Advisor at Arnold Clark, I have been fully qualified as a Parts Advisor since December 2021, serving my apprenticeship before then. I am now undertaking Aftersales courses by learning the roles of service advisor, and workshop controller. I am always looking to progress further within my role. Examples of this would be achieving my accreditation as a BMW parts advisor which included two weeks training at the BMW academy. I have also assisted management in some duties such as Month End reports, how to manage obsolete stock as well as my daily tasks of stock management, and dealing with trade and retail customers. I have been coaching our Aftersales apprentice in the parts side since March 2023.

Education

GCSEs - Various

Kilwinning Academy
Kilwinning
08.2011 - 06.2017

Skills

:My skills Include :

  • Coaching
  • Customer relationship management
  • Month end reporting
  • Warehouse management
  • Stock control
  • Handling of difficult customer conversations
  • Verification Reporting
  • Confidence in instruction giving
  • Calmness in difficult situations
  • Task management

Accomplishments

BMW accredited parts advisor - October 2024

REHIS - November 2013

Timeline

Aftersales Advisor

Arnold Clark
07.2018 - Current

GCSEs - Various

Kilwinning Academy
08.2011 - 06.2017
Alexander Gibbs