Riswan Ameer
Birmingham
Summary
Driven professional with a robust background in customer service and organization, demonstrated through roles at VED Convenience Store and Arabian Collection. Excelled in maintaining high safety and production levels, alongside enhancing customer satisfaction through expert product demonstrations and efficient POS system management. Achieved notable improvements in service delivery by leveraging strong organizational skills and Product knowledge.
Overview
29
29
years of professional experience
Work History
Shop Assistant
VED Convenience Store
01.2024 - 06.2024
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Sales Assistant
Arabian Collection (Textile)
03.2005 - 08.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Senior Elevator Technician
Japan Intelligent Lift
03.1995 - 12.2004
- Produced comprehensive service records of maintenance and repair tasks for customers.
- Wired control panels and electric motors to manag system operation.
- Minimized lateral motion of cars traveling through shafts to maximize safety and passenger comfort.
- Serviced installed elevator or escalator to maintain proper functioning and prevent mechanical or electrical issues.
Education
No Degree - ESOL Entry 3
Farnborough College of Technology
Farnborough, United Kingdom06.2024
High School Diploma -
Zahira National College
Mawanella, Sri Lanka08.1994
Skills
- Customer Service
- POS Systems
- Organization
- Product Demonstration
Timeline
Shop Assistant
VED Convenience Store
01.2024 - 06.2024
Sales Assistant
Arabian Collection (Textile)
03.2005 - 08.2022
Senior Elevator Technician
Japan Intelligent Lift
03.1995 - 12.2004
No Degree - ESOL Entry 3
Farnborough College of Technology
High School Diploma -
Zahira National College
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