Hannah Milne
Musselburgh,Midlothian
Summary
University Student with past retail experience looking to expand her education and career opportunities in the field of Primary Education.
Overview
2
2
years of professional experience
Work history
Shop assistant
Tesco
Inverurie, Aberdeenshire
2024.09 - 2025.09
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in finding desired items to enhance their shopping experience.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Handled cash register efficiently, ensuring accurate transactions.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Requested and checked customer IDs at checkout for age-restricted products.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built rapport with frequent shoppers to foster loyal customer base.
- Managed customer lines for minimum wait times and high satisfaction.
- Promoted customer loyalty scheme at checkout.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Shop assistant
Greens
Inverurie, Aberdeenshire
2023.09 - 2024.11
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Operated cash registers with accuracy and processed cash and card transactions.
- Managed stock levels on shop floor for continuous product availability.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Handled cash register efficiently, ensuring accurate transactions.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Completed opening and closing duties in line with established schedule.
- Collaborated effectively with team members during busy periods.
- Tagged products quickly and accurately with price tags and stickers.
Shop assistant
Kellock bank
Insch, Aberdeenshire
2023.05 - 2023.07
- Greeted every customer warmly, promoting friendly atmosphere.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Operated cash registers with accuracy and processed cash and card transactions.
- Directed customers towards fitting rooms when needed for convenient try-on experience.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Upheld company policies whilst dealing with returns and exchanges.
- Displayed promotional material on storefronts to attract shoppers.
- Improved product visibility with strategic shelf arrangements.
- Handled queries regarding products, providing detailed information as necessary.
- Collaborated effectively with team members during busy periods.
- Tagged products quickly and accurately with price tags and stickers.
- Delivered personalised customer service with a smile to promote return custom.
- Assisted customers in finding desired items to enhance their shopping experience.
- Handled cash register efficiently, ensuring accurate transactions.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
Higher National Diploma - Film and television
North East Scotland College
Aberdeen, Aberdeen City 2024.08 - 2025.05
Certificate of Higher Education - Film and television
North East Scotland College
Aberdeen, Aberdeen City 2023.08 - 2024.05
Scottish Qualifications Certificate - Technical theatre
North East Scotland College
Aberdeen, Aberdeen City 2022.08 - 2023.03
A-Levels - Biology
Meldrum Academy
Oldmeldrum, Aberdeenshire 2022.09 - 2023.05
A-Levels - English
Meldrum Academy
Oldmeldrum, Aberdeenshire 2022.08 - 2023.05
A-Levels - Media
Meldrum Academy
Oldmeldrum, Aberdeenshire 2022.08 - 2023.05
GCSEs - Maths
Meldrum Academy
Oldmeldrum, Aberdeenshire 2022.08 - 2023.05
BA (HONS) - Film and Media
Queen Margaret University
Edinburgh 2025.09 -
GCSEs - Chemistry
Meldrum Academy
Oldmeldrum, Aberdeenshire 2022.08 - 2023.05
Skills
- Customer Service
- Positive attitude
- Self-motivation
- Cleaning
- Customer engagement
- Customer service excellence
- Excellent communication skills
- Time efficiency
- Team player mentality
- Multitasking efficiency
- Cash handling
- Effective communication
- Shelf stocking
- Time-management
- Attention to Detail
- Patience under pressure
- Money handling
- Cash handling accuracy
- Stock replenishment
- Shop floor maintenance
- Proactive initiative
- Stress resilience
- Upselling techniques
- Emotional intelligence
- Money transactions
- Barcode scanning
- Digital cash registers
- Accurate money handling
- Basic mathematics
Affiliations
- Reading
- Analysis of literature and content
- Drawing
- Walking
Unpaid work experien
Worked as a volunteer assistant for the production company Rogue for two days, covering two five hours shifts for their coverage of the Rogue Invitational in November 2025, and developed multiple skills to a higher professional level including team work, effective communication, working in a high pressure environment, a higher understanding of working with filming technology and time management.
References
Gavin Gilmour
North East Scotland College
Calum Swanson
North East Scotland College
Timeline
BA (HONS) - Film and Media
Queen Margaret University
2025.09 -
Shop assistant
Tesco
2024.09 - 2025.09
Higher National Diploma - Film and television
North East Scotland College
2024.08 - 2025.05
Shop assistant
Greens
2023.09 - 2024.11
Certificate of Higher Education - Film and television
North East Scotland College
2023.08 - 2024.05
Shop assistant
Kellock bank
2023.05 - 2023.07
A-Levels - Biology
Meldrum Academy
2022.09 - 2023.05
Scottish Qualifications Certificate - Technical theatre
North East Scotland College
2022.08 - 2023.03
A-Levels - English
Meldrum Academy
2022.08 - 2023.05
A-Levels - Media
Meldrum Academy
2022.08 - 2023.05
GCSEs - Maths
Meldrum Academy
2022.08 - 2023.05
GCSEs - Chemistry
Meldrum Academy
2022.08 - 2023.05