Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Karakaya

Kirkcaldy,Fife

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Overview

3
3
years of professional experience

Work History

Shop Assistant

David's Kitchen LTD
Kirkcaldy, Fife
05.2023 - Current
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Explained product benefits maximising customer engagement while driving sales.
  • Operated tills with care and precision to accurately process cash and credit card transactions.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Analysed sales to identify top-performing products.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Displayed promotional material on storefronts to attract shoppers.
  • Verified identities to control sales of age-restricted items.
  • Harnessed retail knowledge to boost product turnover.

Shop Assistant

Premier Stores
Kirkcaldy, Fife
09.2021 - 12.2022
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Harnessed retail knowledge to boost product turnover.
  • Verified identities to control sales of age-restricted items.

Team Member

KFC
Kirkcaldy, Fife
06.2020 - 12.2021
  • Completed opening and closing checklists to create welcoming store environment.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Demonstrated proper food handling and safety standards.
  • Offered exceptional customer service with strong product knowledge.
  • Prepared and packaged orders with precise presentation skills.
  • Warmly greeted customers and proactively reduced wait times.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
  • Cleaned and repaired ice cream machine to support dessert sales.
  • Covered drive-thru during peak times, collecting items and packing orders correctly.
  • Maintained food safety by checking temperatures and storing ingredients correctly.
  • Advised customers on menu queries, recommendations and dietary and allergy concerns.
  • Operated fryer to create fresh and tasty fries quickly and efficiently.

Education

SVQ Level 5 - English

St Bryce dale Campus Kirkcaldy
Fife

SVQ Level 4 - Maths

St Bryce Dale Campus
Fife

Skills

  • Superb time management
  • Demand forecasting
  • Financial records analysis
  • Food preparing
  • Cashing up
  • Financial analysis
  • Site security
  • Customer retention
  • Customer service oriented
  • Results-orientated
  • Brand representation
  • Money handling
  • Retail merchandising expertise
  • Energetic self-starter
  • Stock taking
  • Visual merchandising
  • Loss prevention
  • Product promotions
  • Accurate money handling
  • Technical support
  • Operating systems
  • Software development
  • Business analysis
  • System monitoring
  • Customer service
  • Microsoft Office
  • Store maintenance
  • Sales enquiry handling

Timeline

Shop Assistant

David's Kitchen LTD
05.2023 - Current

Shop Assistant

Premier Stores
09.2021 - 12.2022

Team Member

KFC
06.2020 - 12.2021

SVQ Level 5 - English

St Bryce dale Campus Kirkcaldy

SVQ Level 4 - Maths

St Bryce Dale Campus

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Rachel Karakaya