Riley Shelley Blake
Canterbury,Kent
Summary
Dynamic and knowledgeable sales professional with expertise in product knowledgeability and customer relationship management software. Demonstrates exceptional sales persuasion and effective multitasking skills. Proficient in cash handling, with a strong focus on delivering outstanding customer service. Committed to leveraging skills to enhance customer satisfaction and drive sales success. Highly successful at working with peers, sales personnel and managers. Experience operating pos equipment, processing merchandise returns and updating pricing. Adaptable, reliable and honest.
Overview
2
2
years of professional experience
34
34
years of post-secondary education
1
1
Certification
Work history
Retail shop assistant
Sports Direct
Canterbury, Kent
07.2023 - 06.2025
- Whilst currently at Sports direct, I have been given multiple roles that I complete to the highest standard:
- Monitored shop floor security; prevented shoplifting incidents.
- Managed till transactions accurately, ensuring financial integrity.
- Recommended suitable products to customers, improving their shopping experience.
- Enhanced store aesthetics with meticulous merchandise arrangement.
- Maintained clean, organised retail environment to increase shopping ease.
- Assisted during high volume periods-ensured smooth operation of the store.
- Trained new staff members, enhancing overall productivity.
- Displayed merchandise creatively; stimulated customer interest.
- Assisted customers in finding products, leading to higher satisfaction rates.
- Handled returns and exchanges efficiently; fostered trust with customers.
- Promoted store loyalty scheme to improve repeat business.
- Improved customer satisfaction by offering personalised service.
- Handled customer complaints professionally; restored consumer confidence.
- Collaborated closely with team members for efficient operations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Received and unloaded supplies for storage.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maximised sales, advising customers of promotions and sales.
- Processed store deliveries, distributing products to storage areas and shop floors.
Education
A-Levels - Business
Canterbury Academy
Canterbury, Kent 09.2023 - 06.2025
A-Levels - Sociology
Canterbury Academy
Canterbury, Kent 09.2023 - 06.2025
A-Levels - History
Canterbury Academy
Canterbury, Kent 09.2023 - 06.2025
GCSEs - Maths
Canterbury Academy
Canterbury, Kent 09.2018 - 06.2023
GCSEs - English
Canterbury Academy
Canterbury, Kent 09.2018 - 06.2023
GCSEs - Business
Canterbury Academy
Canterbury, Kent 09.2018 - 06.2023
GCSEs - Digital Technology
Canterbury Academy
Canterbury, Kent 09.2018 - 06.2023
GCSEs - History
Canterbury Academy
Canterbury, Kent 09.2018 - 06.2023
GCSEs - Science
Canterbury Academy
Canterbury, Kent 09.2018 - /2023
GCSEs - Sociology
Canterbury Academy
Canterbury, Kent 09.2018 - 06.2023
Skills
- Product knowledgeability
- Customer relationship management software
- Sales persuasion
- Sales floor navigation
- Cash handling dexterity
- Promotion execution
- Effective multitasking
- Customer Service
Affiliations
- Using I.T platforms
- Films and Books
- Socialising with family and friends
Certification
Full clean driving licence
References
References available upon request.
Timeline
A-Levels - Business
Canterbury Academy
09.2023 - 06.2025
A-Levels - Sociology
Canterbury Academy
09.2023 - 06.2025
A-Levels - History
Canterbury Academy
09.2023 - 06.2025
Retail shop assistant
Sports Direct
07.2023 - 06.2025
GCSEs - Maths
Canterbury Academy
09.2018 - 06.2023
GCSEs - English
Canterbury Academy
09.2018 - 06.2023
GCSEs - Business
Canterbury Academy
09.2018 - 06.2023
GCSEs - Digital Technology
Canterbury Academy
09.2018 - 06.2023
GCSEs - History
Canterbury Academy
09.2018 - 06.2023
GCSEs - Science
Canterbury Academy
09.2018 - /2023
GCSEs - Sociology
Canterbury Academy
09.2018 - 06.2023
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