Darnell Haig
Portsmouth
Summary
Driven professional with knack for leadership and customer service, demonstrating strong organisational skills and proficiency in sales. Skilled in team management and inventory control, ensuring smooth operations and high customer satisfaction. Committed to driving growth and enhancing customer experiences in store.
Overview
5
5
years of professional experience
Work history
Mobile devices and accessories shop manager
Mobile World LTD
Portsmouth
02.2020 - 04.2025
- Fostered strong supplier relationships to secure favourable terms and conditions.
- Managed daily shop operations whilst delivering exceptional customer service at all times.
- Kept abreast of latest mobile device technologies; provided well-informed recommendations to customers.
- Handled customer complaints promptly and professionally, restoring trust in our services.
- Maintained high visual merchandising standards in the shop, attracting potential customers' attention.
- Coordinated repair services for faulty devices ensuring minimal downtime for customers.
- Developed a loyal customer base through personalised service offerings; promoted repeat business growth.
- Enhanced customer experience by providing detailed product information and advice.
- Ensured compliance with all relevant health and safety regulations; maintained safe work environment.
- Streamlined inventory management for improved product availability.
- Evaluated products to select mix meeting current customer demand.
- Followed industry trends and set pricing strategies to maximise business returns.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
Skills
- Tech accessory installation
- Product knowledgeability
- Technical specification understanding
- Mobile device repair
- In-Store visual display improvement
- Effective multitasking
- Product displaying
- Cash handling
- Staff training
- Stock control
- Technical product knowledge
- Product demonstration
- Complaint handling
- Financial reporting accuracy
- Time efficiency
- Resilience under pressure
- Stock control systems understanding
- Multitasking proficiency
- Pricing strategy insight
- Customer Service
- Product knowledge
- Quality Assurance
Timeline
Mobile devices and accessories shop manager
Mobile World LTD
02.2020 - 04.2025