Richard Prunty
Paisley
Summary
Accomplished professional with a strong foundation in process improvement and productivity enhancement strategies. Demonstrates expertise in goal setting, change management, and decisive decision-making. Known for communication excellence, leadership proficiency, and the ability to share knowledge effectively. Committed to fostering an environment of tolerance and patience while driving organisational success through strategic initiatives.
Driven Team Leader, experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Team leader
Wescot Credit Services Limited
Glasgow, Scotland
2017.09 - 2026.04
- Encouraging open communication, fostering a positive work culture.
- Increasing team cohesion by implementing regular feedback sessions.
- Ensuring adherence to company policy by all team members, maintaining professionalism at all times.
- Devising actionable plans towards achieving set business objectives within deadlines.
- Coaching team members through new or difficult workflows.
- Delegating tasks to make best use of individuals' skills.
- Supporting team to overcome new challenges by forecasting knowledge and skills gaps.
- Coordinating daily tasks, ensuring smooth workflow within the team.
- Negotiating successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Conducting regular performance reviews to identify areas of improvement for each team member.
- Completing call audits and rolling out material in line with Lloyds T&C requirements.
- Fostering a high-performing environment to drive productivity and quality.
Distribution/Training Manager
Caledonian Therapy Academy
Glasgow
2011.01 - 2017.08
- Handling daily operations, managing staff to cover course dates and holidays.
- Updating and maintaining Company website and training schedule each month.
- Meeting student and customer’s needs on a daily basis.
- Evaluating performance and meeting set monthly targets.
- Personally, winning a customer service award at the WOW awards held in Glasgow.
- Part of an award-winning team at the Britain’s Best Business Awards held at Edinburgh Castle.
- Dealing directly with both suppliers, and customers to offer and deliver training courses specific to their needs.
- Offering training staff guidance and feedback.
- Working with clients to secure their import/export license.
Education
University Certificate - Chemistry with IT and Instrumentation
Caledonian University
Glasgow, Scotland 1997.01 - 1999.01
Holyrood Secondary School
Modern Apprenticeship in Financial Assistance - Financial Assistance
Skills Development Scotland
Glasgow, Glasgow City 2019.09 - 2020.06
Skills
- Productivity improvement strategy
- Goal setting expertise
- Change management experience
- Decisive decision-making
- Communication excellence
- Tolerance and patience
- Leadership proficiency
- Knowledge sharing
- Process Improvement
Timeline
Modern Apprenticeship in Financial Assistance - Financial Assistance
Skills Development Scotland
2019.09 - 2020.06
Team leader
Wescot Credit Services Limited
2017.09 - 2026.04
Distribution/Training Manager
Caledonian Therapy Academy
2011.01 - 2017.08
University Certificate - Chemistry with IT and Instrumentation
Caledonian University
1997.01 - 1999.01
Holyrood Secondary School