Ieva Gineika
Telford,Shropshire
Summary
Dedicated professional with expertise in knowledge sharing, leadership improvement skills in process, and productivity improvement strategy. Demonstrates tolerance and patience, fostering a collaborative work environment while driving employee training and development initiatives. Committed to enhancing organisational efficiency through strategic skill-building and continuous professional growth.
Hard-working Team Leader with experience customer service and manufacturing environments. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Team leader
Makita
Telford, Shropshire
2021.07 - 2025.07
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Delegated tasks to make best use of individuals' skills
- Led team of 5-19 people to achieve KPI targets and successfully complete assigned projects.
Unioperator
Makita
Telford, Shropshire
2020.11 - 2021.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
Operator
Makita
Telford, Shropshire
2017.11 - 2020.10
- Maintained clean and safe work environment for maximum productivity.
- Worked on complex assembly lines, enhancing production speed.
Manufacturing expert
Lattelecom BPO
Liepaja, Latvia
2016.01 - 2017.02
- Improve products following client specifications.
- Coordinated production processes.
- Performed routine quality inspections
- Supervised call centre team to achieve production goals.
- Conducted regular staff trainings to increase skill level.
Client service specialist
SIA Lattelecom BPO
Liepaja, Latvia
2012.07 - 2015.12
- Handled difficult customers, resulting in peaceful resolution of conflicts.
- Provided expert product knowledge for informed customer decisions.
Finance consultant
SIA Amplico life
Liepaja, Latvia
2008.05 - 2009.12
- Facilitated client understanding of complex financial concepts, fostering trust and loyalty.
- Coached and trained new employees for success sails
- Renewed contracts promptly to maintain high-value client bases.
Lounge manager
SIA Locomotive International
Liepaja, Latvia
2006.10 - 2008.04
- Managed staff schedules efficiently, maintaining optimal coverage during peak hours.
- Managed bar operations for optimal efficiency and profitability.
- Monitored stock levels for effective inventory management.
- Ensured compliance with licensing, hygiene and health and safety legislation.
Education
hotel service specialist - hotel services
Liepaja Vocational High School No. 48
Latvia 1998.09 - 2000.06
GCSE mathematics - Mathematics
Telford college
Telford 2020.06 - 2021.06
Skills
- Knowledge sharing
- Leadership improvement skills in process
- Productivity improvement strategy
- Tolerance and patience
- Employee training and development
Affiliations
- Watching sports ( basketball, tennis), solving japannese crosswords
Accomplishments
- Participation certificate in the seminar "Self-development." Topics - leadership, fundamental elements of coaching, and team management. Vilnius, 2008
- Makita Kaizen award, 3rd place. August, 2024
Languages
Latvian
Native
Russian
Fluent
English
Intermediate
Timeline
Team leader
Makita
2021.07 - 2025.07
Unioperator
Makita
2020.11 - 2021.06
GCSE mathematics - Mathematics
Telford college
2020.06 - 2021.06
Operator
Makita
2017.11 - 2020.10
Manufacturing expert
Lattelecom BPO
2016.01 - 2017.02
Client service specialist
SIA Lattelecom BPO
2012.07 - 2015.12
Finance consultant
SIA Amplico life
2008.05 - 2009.12
Lounge manager
SIA Locomotive International
2006.10 - 2008.04
hotel service specialist - hotel services
Liepaja Vocational High School No. 48
1998.09 - 2000.06