Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Ieva Gineika

Telford,Shropshire

Summary

Dedicated professional with expertise in knowledge sharing, leadership improvement skills in process, and productivity improvement strategy. Demonstrates tolerance and patience, fostering a collaborative work environment while driving employee training and development initiatives. Committed to enhancing organisational efficiency through strategic skill-building and continuous professional growth.

Hard-working Team Leader with experience customer service and manufacturing environments. Engaging and motivational leader, skilled at training and coaching high-performing employees.

Overview

19
19
years of professional experience
3
3
years of post-secondary education

Work history

Team leader

Makita
Telford, Shropshire
07.2021 - 07.2025
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Delegated tasks to make best use of individuals' skills
  • Led team of 5-19 people to achieve KPI targets and successfully complete assigned projects.

Unioperator

Makita
Telford, Shropshire
11.2020 - 06.2021
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Supported team by demonstrating respect and willingness to help.

Operator

Makita
Telford, Shropshire
11.2017 - 10.2020
  • Maintained clean and safe work environment for maximum productivity.
  • Worked on complex assembly lines, enhancing production speed.

Manufacturing expert

Lattelecom BPO
Liepaja, Latvia
01.2016 - 02.2017
  • Improve products following client specifications.
  • Coordinated production processes.
  • Performed routine quality inspections
  • Supervised call centre team to achieve production goals.
  • Conducted regular staff trainings to increase skill level.

Client service specialist

SIA Lattelecom BPO
Liepaja, Latvia
07.2012 - 12.2015
  • Handled difficult customers, resulting in peaceful resolution of conflicts.
  • Provided expert product knowledge for informed customer decisions.

Finance consultant

SIA Amplico life
Liepaja, Latvia
05.2008 - 12.2009
  • Facilitated client understanding of complex financial concepts, fostering trust and loyalty.
  • Coached and trained new employees for success sails
  • Renewed contracts promptly to maintain high-value client bases.

Lounge manager

SIA Locomotive International
Liepaja, Latvia
10.2006 - 04.2008
  • Managed staff schedules efficiently, maintaining optimal coverage during peak hours.
  • Managed bar operations for optimal efficiency and profitability.
  • Monitored stock levels for effective inventory management.
  • Ensured compliance with licensing, hygiene and health and safety legislation.

Education

hotel service specialist - hotel services

Liepaja Vocational High School No. 48
Latvia
09.1998 - 06.2000

GCSE mathematics - Mathematics

Telford college
Telford
06.2020 - 06.2021

Skills

  • Knowledge sharing
  • Leadership improvement skills in process
  • Productivity improvement strategy
  • Tolerance and patience
  • Employee training and development

Affiliations

  • Watching sports ( basketball, tennis), solving japannese crosswords

Accomplishments

  • Participation certificate in the seminar "Self-development." Topics - leadership, fundamental elements of coaching, and team management. Vilnius, 2008
  • Makita Kaizen award, 3rd place. August, 2024

Languages

Latvian
Native
Russian
Fluent
English
Intermediate

Timeline

Team leader

Makita
07.2021 - 07.2025

Unioperator

Makita
11.2020 - 06.2021

GCSE mathematics - Mathematics

Telford college
06.2020 - 06.2021

Operator

Makita
11.2017 - 10.2020

Manufacturing expert

Lattelecom BPO
01.2016 - 02.2017

Client service specialist

SIA Lattelecom BPO
07.2012 - 12.2015

Finance consultant

SIA Amplico life
05.2008 - 12.2009

Lounge manager

SIA Locomotive International
10.2006 - 04.2008

hotel service specialist - hotel services

Liepaja Vocational High School No. 48
09.1998 - 06.2000

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Ieva Gineika