Michelle Coghill
Larkhall,United Kingdom
Summary
A seasoned professional with extensive expertise in goal setting, agile methodology, and decision-making autonomy. Demonstrates exceptional communication skills and risk assessment knowledge, complemented by a strong foundation in change management and crisis handling. Proficient in policy implementation, process improvement, and leadership, with a focus on productivity enhancement and quality assurance. Adept at managing staff performance through training, development, and KPI management while ensuring GDPR compliance. Committed to fostering team development and delivering superior service improvements.
Overview
34
34
years of professional experience
6
6
years of post-secondary education
Work history
Team leader
Hymans Roberston
Glasgow, Glasgow City
10.2023 - Current
- Reduced staff turnover with an effective motivation strategy.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Implemented new working methods which improved overall efficiency of the team operations.
- Manage a team of 8
Senior Pensions Administrator
Spence & Partners
Glasgow, Glasgow City
11.2021 - 10.2023
- Handled early retirement cases with care and precision.
- Communicated changes in pension legislation to both clients and team, ensuring awareness and understanding.
- Enhanced operational efficiency with meticulous record keeping.
- Championed data protection practices within the team, reinforcing security measures.
Principal Pensions Administrator
Coats Pensions
Glasgow, Glasgow City
03.2002 - 08.2017
- Enhanced operational efficiency with meticulous record keeping.
- Interpreted pension scheme rules accurately, facilitating effective decision making.
- Conducted regular audits to maintain compliance with regulatory requirements.
- Improved client relations by providing prompt and accurate pensions information.
Pensions administrator
Glasgow City Council
Glasgow, Glasgow City
03.1991 - 03.2002
- Managed monthly pensions payroll, ensuring accurate and timely payments.
- Participated in project teams aimed at system enhancements to improve functionality.
- Prepared annual benefit statements, enhancing transparency to members.
- Coordinated pension scheme updates for enhanced customer satisfaction.
Education
Hamilton Grammar
Hamilton, South Lanarkshire 05.1981 - 05.1987
Skills
- Decision-Making autonomy
- Communication excellence
- Tolerance and patience
- Productivity improvement strategy
- Decisive decision-making
- Process improvement understanding
- Leadership proficiency
- Knowledge sharing
- Microsoft Excel
- Training and Development
- Process Improvement
- Client support
- Team development strategies
- Staff management
- Goal development planning
- Employee performance reviews
- Service delivery improvements
- Employee training and development
- Employee coaching and mentorship
- Disciplinary procedures
- Performance appraisals
- Team supervision
- Task prioritising
- Hiring and firing
- Task delegation
- Personnel training
- Time efficiency
Affiliations
- Reading, Keeping fit, travel and spending time with family
Timeline
Team leader
Hymans Roberston
10.2023 - Current
Senior Pensions Administrator
Spence & Partners
11.2021 - 10.2023
Principal Pensions Administrator
Coats Pensions
03.2002 - 08.2017
Pensions administrator
Glasgow City Council
03.1991 - 03.2002
Hamilton Grammar
05.1981 - 05.1987
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