Clair Hebborn
New Malden,Surrey
Summary
Organised Team Leader with 27 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Driven and adaptable, with knack for leadership and communication. Demonstrates strong problem-solving abilities and talent for conflict resolution. Committed to fostering team success and achieving organisational goals in Customer Service role.
Seasoned professional with focus on team leadership. Can drive high-performance culture by developing skills, fostering collaboration, and promoting open communication. Unique abilities include conflict resolution, decision making, and performance management.
Overview
44
44
years of professional experience
Work history
Team Leader
Waitrose & Partners
New Malden, Surrey
05.2018 - Current
- Led team in achieving high standards of customer service through effective communication and support.
- Mentored junior team members, fostering professional growth and enhancing team dynamics through constructive feedback.
- Collaborated with management to develop strategies for improving product availability and customer satisfaction.
- Analyzed store performance metrics to identify areas for improvement and informed strategic decisions.
- Coordinated stock management processes, ensuring timely replenishment and minimising waste to optimise resources.
- Resolved customer complaints promptly, maintaining loyalty and trust through attentive and personalised service.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
Forum Representive
Waitrose & Partners
New Malden, Surrey
01.2012 - Current
- Facilitated communication between customers and management to address concerns and provide feedback.
- Managed online discussions to ensure community guidelines were upheld and user interactions remained respectful.
- Assisted in the development of engaging content to promote products and services effectively across various platforms.
- Collaborated with cross-functional teams to implement strategies that enhanced customer engagement and satisfaction.
Waitrose
Waitrose & Partners
New Malden, Surrey
09.1998 - Current
- Oversaw daily operations to ensure efficient store function and high customer satisfaction.
- Trained new staff members on company policies and customer service standards.
- Managed inventory levels and organised stock to optimise product availability.
- Assisted in implementing visual merchandising strategies to enhance shopping experience.
- Collaborated with team members to resolve customer queries and complaints effectively.
- Conducted regular audits to maintain compliance with hygiene and safety regulations.
- Developed strong relationships with customers to foster loyalty and repeat business.
- Encouraged a positive team environment through effective communication and support.
Community Matters
Waitrose & Partners
New Malden, United Kingdom
01.2014 - 05.2024
- Led community engagement initiatives, fostering relationships with local organisations to enhance support networks.
- Developed and implemented training programmes for team members, improving service delivery and operational efficiency.
- Coordinated events and activities that promoted community involvement, strengthening brand loyalty and customer trust.
- Oversaw volunteer recruitment and management, cultivating a positive and inclusive community atmosphere.
- Evaluated community feedback and suggestions, making recommendations for programme improvements and enhancements.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Partner Voice
Waitrose & Partners
New Malden, Surrey
01.2004 - 04.2014
- Led cross-functional teams to enhance partner engagement and streamline communication processes.
- Developed strategic initiatives to improve partner satisfaction and collaboration across various departments.
- Evaluated partner feedback to identify areas for improvement and implement effective solutions.
- Coordinated regular meetings with partners to assess progress and address any emerging concerns.
- Facilitated training sessions for team members on best practices in partner management and support.
Private Nanny
Private Clients
Worldwide
05.1984 - 08.1998
- Cared for children by planning and implementing educational activities that fostered growth and development.
- Maintained a safe and nurturing environment by enforcing routines and ensuring compliance with health and safety standards.
- Assisted with homework and provided support in developing essential skills, enhancing children's academic performance.
- Organised and coordinated various recreational outings and holiday activities to promote social engagement and creativity.
- Communicated effectively with parents regarding children's progress and behavioural concerns to ensure alignment on care strategies.
- Developed personalised care plans based on individual needs and preferences, promoting a sense of security and belonging.
- Adapted to changing circumstances and needs of children, demonstrating flexibility and resourcefulness in daily routines.
Kitchen Porter
Halifax Royal Infirmary
Halifax, West Yorkshire
01.1982 - 04.1984
- Maintained cleanliness and hygiene standards in kitchen areas to ensure safe food preparation.
- Assisted chefs in food preparation by washing, peeling, and chopping ingredients as required.
- Organised and stored kitchen supplies and equipment to optimise workflow and accessibility.
- Disposed of waste and compost to uphold environmental standards and maintain a tidy kitchen.
- Supported kitchen staff during busy periods by delivering prepared dishes and collecting used items.
- Collaborated with team members to streamline kitchen operations and enhance overall efficiency.
- Reported maintenance issues promptly to management to ensure continuous kitchen functionality.
Education
GCSEs - English
Haugh Shaw
Halifax, Calderdale /1976 - /1982
GCSEs - Maths
Haugh Shaw
Halifax, Calderdale /1976 - /1982
GCSEs - Science
Haugh Shaw
Halifax, Calderdale /1976 - /1982
GCSEs - Home Economics
Haugh Shaw
Halifax, Calderdale /1976 - /1982
GCSEs - Physical Education
Haugh Shaw
Halifax, Calderdale /1976 - /1982
Skills
- Decisive decision-making
- Communication excellence
- Knowledge sharing
- Process improvement understanding
- Tolerance and patience
- Productivity improvement strategy
- Issue resolution
- Training and Development
- Process Improvement
- Team building coordination
- Team supervision
- Priority management
- Client support
Affiliations
- Allotment
- Extensive Travelling
- Cruising
- Crochet
Timeline
Team Leader
Waitrose & Partners
05.2018 - Current
Community Matters
Waitrose & Partners
01.2014 - 05.2024
Forum Representive
Waitrose & Partners
01.2012 - Current
Partner Voice
Waitrose & Partners
01.2004 - 04.2014
Waitrose
Waitrose & Partners
09.1998 - Current
Private Nanny
Private Clients
05.1984 - 08.1998
Kitchen Porter
Halifax Royal Infirmary
01.1982 - 04.1984
GCSEs - English
Haugh Shaw
/1976 - /1982
GCSEs - Maths
Haugh Shaw
/1976 - /1982
GCSEs - Science
Haugh Shaw
/1976 - /1982
GCSEs - Home Economics
Haugh Shaw
/1976 - /1982
GCSEs - Physical Education
Haugh Shaw
/1976 - /1982