Richard Philip O’Driscoll
Mitcham,London
Summary
Dedicated professional with a working knowledge in IT literacy, Microsoft Office Suite, and social media platforms. Demonstrates exceptional skills in complaint handling, stock management, and customer service, ensuring efficient point of sale operations and accurate money counting. Known for punctuality and reliability, with a strong ability to resolve customer queries and manage cash register operations effectively. Career goals include advancing within the retail sector by leveraging product knowledge and stock control procedures to enhance customer satisfaction.
Overview
21
21
years of professional experience
Work history
Store Assistant Manager
Hotel Chocolat
Wandsworth, London
2023.10 - 2024.12
- Opening and Closing Store
- Cashing Up
- Replenishing Stock
- Helping to Clean Store
- Replying to Emails
- Wages
- Stock Counts
- Handled complaints efficiently, ensuring customer satisfaction.
- Supported colleagues during peak hours for efficient checkout process.
Cattery Rehoming & Welfare Assistant (Part time)
Battersea Dogs & Cats Home
2022.05 - 2022.10
- Cleaning out Pods/Cabins
- Socializing with cats
- Feeding cats
- Cleaning cattery
- Helping restock
- Helping create a calm environment for the cats
Volunteer
RSPCA
2019.10 - 2019.12
- Shadowing our rehoming officer as I would like to branch off into that area.
- Observing how they got places for animals in the local rehoming centres.
Hospital Assistant
RSPCA
2019.06 - 2019.10
- Cleaning out kennels/cabins
- Walking dogs
- Socializing with cats
- Cleaning the wards
- Admitting and discharging the animals
- Taking payments
- Reception work
- Refilling stock
- Animal care after operations
- Liaise with other staff at the practice
- Transporting animals
Veterinary Care Assistant
The Mayhew Animal Home
2018.01 - 2018.12
- Setting up operating tables
- Cleaning operating tables
- Transporting animals
- Reception/ Dealing with clients
- Animal care after operation
- Sterilized and maintained all surgical equipment in accordance with company policy
- Refilling stock
- Liaise with other staff around The Mayhew
Assistant Manager
The Ship
2013.05 - 2017.01
- Updating staff files
- Taking event bookings for the bar and function room
- Dealing with customer enquiries and booking via phone and email
- Recruiting and training new staff
- Rotas
- Stock ordering, stock checks and entering invoices onto the in-house system
- Cellar management
- In charge of all social media; Facebook, Twitter, Instagram. Use engaging posts and photos daily to promote the pub and events (e.g. football matches, special food deals that we were running)
- Liaising with the kitchen to ensure that all food is served as it should be, and in a timely fashion
Trainee assistant manager
The Royal Oak
2012.12 - 2013.05
- Day to day running of the bar; opening, safe checks and locking up at night
- Taking bookings and organising functions, including sorting out food, drinks and decorations
- Stock control and rotation
- Keeping staff motivated and organising breaks
- Making sure that cleaning rotas were being done
Bar Manager
The Walrus and Carpenter
2012.06 - 2012.09
- Manager on Duty daily and was responsible for a team of 8, making sure that customers were happy and that the standards of the pub were being adhered to.
Bar Manager
The Alma Hotel
2009.07 - 2012.02
- During my time with this company I started out as bar staff and worked progressively towards becoming Bar Supervisor and then Bar Manager.
- Cashing up
- Managing both bar and restaurant staff
- Dealing with complaints
- Weekly rotas for over 20 members of staff
- Working on the hotel reception taking bookings, checking people into and out of the hotel, taking payments from guests, organising room service
Bar Supervisor
Royal Oak
2008.12 - 2009.06
Bar Supervisor
Wetherspoons
2005.10 - 2007.05
Customer Services Assistant
Marks and Spencer
2004.03 - 2005.05
- Dealing with customer requests and complaints
- Cash handling
- Organising stock in the warehouse
Education
Veterinary Care Assistant - Animal Care
College Of Animal Welfare
City of London 01/2018 - 05/2019
BTEC National Diploma - Sport Science
Hammersmith and West London College
09/2002 - 07/2004
BTEC Foundation - Sport Science
Ealing Tertiary College
City of London 09/2001 - 07/2002
Skills
- IT literate
- Microsoft Word
- Microsoft Excel
- Complaint handling
- Stock management
- Microsoft Outlook
- Social media platforms
- Punctuality and reliability
- Money counting mastery
- Point of sale operations
- Customer query resolution
- Cash register operation
- Refund and exchange processing
- Product knowledge
- Customer Service
- Stock control procedures
- Flexible
Hobbies
- Highly interested in sport and try to attend as many Arsenal games as possible each season.
- I love spending time with my wife walking the dog also playing with my cats.
Timeline
Store Assistant Manager
Hotel Chocolat
2023.10 - 2024.12
Cattery Rehoming & Welfare Assistant (Part time)
Battersea Dogs & Cats Home
2022.05 - 2022.10
Volunteer
RSPCA
2019.10 - 2019.12
Hospital Assistant
RSPCA
2019.06 - 2019.10
Veterinary Care Assistant
The Mayhew Animal Home
2018.01 - 2018.12
Assistant Manager
The Ship
2013.05 - 2017.01
Trainee assistant manager
The Royal Oak
2012.12 - 2013.05
Bar Manager
The Walrus and Carpenter
2012.06 - 2012.09
Bar Manager
The Alma Hotel
2009.07 - 2012.02
Bar Supervisor
Royal Oak
2008.12 - 2009.06
Bar Supervisor
Wetherspoons
2005.10 - 2007.05
Customer Services Assistant
Marks and Spencer
2004.03 - 2005.05
Veterinary Care Assistant - Animal Care
College Of Animal Welfare
01/2018 - 05/2019
BTEC National Diploma - Sport Science
Hammersmith and West London College
09/2002 - 07/2004
BTEC Foundation - Sport Science
Ealing Tertiary College
09/2001 - 07/2002