Richard Philip O’Driscoll
Mitcham,London
Summary
Dedicated professional with a working knowledge in IT literacy, Microsoft Office Suite, and social media platforms. Demonstrates exceptional skills in complaint handling, stock management, and customer service, ensuring efficient point of sale operations and accurate money counting. Known for punctuality and reliability, with a strong ability to resolve customer queries and manage cash register operations effectively. Career goals include advancing within the retail sector by leveraging product knowledge and stock control procedures to enhance customer satisfaction.
Overview
21
21
years of professional experience
Work history
Store Assistant Manager
Hotel Chocolat
Wandsworth, London
10.2023 - 12.2024
- Opening and Closing Store
- Cashing Up
- Replenishing Stock
- Helping to Clean Store
- Replying to Emails
- Wages
- Stock Counts
- Handled complaints efficiently, ensuring customer satisfaction.
- Supported colleagues during peak hours for efficient checkout process.
Cattery Rehoming & Welfare Assistant (Part time)
Battersea Dogs & Cats Home
05.2022 - 10.2022
- Cleaning out Pods/Cabins
- Socializing with cats
- Feeding cats
- Cleaning cattery
- Helping restock
- Helping create a calm environment for the cats
Volunteer
RSPCA
10.2019 - 12.2019
- Shadowing our rehoming officer as I would like to branch off into that area.
- Observing how they got places for animals in the local rehoming centres.
Hospital Assistant
RSPCA
06.2019 - 10.2019
- Cleaning out kennels/cabins
- Walking dogs
- Socializing with cats
- Cleaning the wards
- Admitting and discharging the animals
- Taking payments
- Reception work
- Refilling stock
- Animal care after operations
- Liaise with other staff at the practice
- Transporting animals
Veterinary Care Assistant
The Mayhew Animal Home
01.2018 - 12.2018
- Setting up operating tables
- Cleaning operating tables
- Transporting animals
- Reception/ Dealing with clients
- Animal care after operation
- Sterilized and maintained all surgical equipment in accordance with company policy
- Refilling stock
- Liaise with other staff around The Mayhew
Assistant Manager
The Ship
05.2013 - 01.2017
- Updating staff files
- Taking event bookings for the bar and function room
- Dealing with customer enquiries and booking via phone and email
- Recruiting and training new staff
- Rotas
- Stock ordering, stock checks and entering invoices onto the in-house system
- Cellar management
- In charge of all social media; Facebook, Twitter, Instagram. Use engaging posts and photos daily to promote the pub and events (e.g. football matches, special food deals that we were running)
- Liaising with the kitchen to ensure that all food is served as it should be, and in a timely fashion
Trainee assistant manager
The Royal Oak
12.2012 - 05.2013
- Day to day running of the bar; opening, safe checks and locking up at night
- Taking bookings and organising functions, including sorting out food, drinks and decorations
- Stock control and rotation
- Keeping staff motivated and organising breaks
- Making sure that cleaning rotas were being done
Bar Manager
The Walrus and Carpenter
06.2012 - 09.2012
- Manager on Duty daily and was responsible for a team of 8, making sure that customers were happy and that the standards of the pub were being adhered to.
Bar Manager
The Alma Hotel
07.2009 - 02.2012
- During my time with this company I started out as bar staff and worked progressively towards becoming Bar Supervisor and then Bar Manager.
- Cashing up
- Managing both bar and restaurant staff
- Dealing with complaints
- Weekly rotas for over 20 members of staff
- Working on the hotel reception taking bookings, checking people into and out of the hotel, taking payments from guests, organising room service
Bar Supervisor
Royal Oak
12.2008 - 06.2009
Bar Supervisor
Wetherspoons
10.2005 - 05.2007
Customer Services Assistant
Marks and Spencer
03.2004 - 05.2005
- Dealing with customer requests and complaints
- Cash handling
- Organising stock in the warehouse
Education
Veterinary Care Assistant - Animal Care
College Of Animal Welfare
City of London 01/2018 - 05/2019
BTEC National Diploma - Sport Science
Hammersmith and West London College
09/2002 - 07/2004
BTEC Foundation - Sport Science
Ealing Tertiary College
City of London 09/2001 - 07/2002
Skills
- IT literate
- Microsoft Word
- Microsoft Excel
- Complaint handling
- Stock management
- Microsoft Outlook
- Social media platforms
- Punctuality and reliability
- Money counting mastery
- Point of sale operations
- Customer query resolution
- Cash register operation
- Refund and exchange processing
- Product knowledge
- Customer Service
- Stock control procedures
- Flexible
Hobbies
- Highly interested in sport and try to attend as many Arsenal games as possible each season.
- I love spending time with my wife walking the dog also playing with my cats.
Timeline
Store Assistant Manager
Hotel Chocolat
10.2023 - 12.2024
Cattery Rehoming & Welfare Assistant (Part time)
Battersea Dogs & Cats Home
05.2022 - 10.2022
Volunteer
RSPCA
10.2019 - 12.2019
Hospital Assistant
RSPCA
06.2019 - 10.2019
Veterinary Care Assistant
The Mayhew Animal Home
01.2018 - 12.2018
Assistant Manager
The Ship
05.2013 - 01.2017
Trainee assistant manager
The Royal Oak
12.2012 - 05.2013
Bar Manager
The Walrus and Carpenter
06.2012 - 09.2012
Bar Manager
The Alma Hotel
07.2009 - 02.2012
Bar Supervisor
Royal Oak
12.2008 - 06.2009
Bar Supervisor
Wetherspoons
10.2005 - 05.2007
Customer Services Assistant
Marks and Spencer
03.2004 - 05.2005
Veterinary Care Assistant - Animal Care
College Of Animal Welfare
01/2018 - 05/2019
BTEC National Diploma - Sport Science
Hammersmith and West London College
09/2002 - 07/2004
BTEC Foundation - Sport Science
Ealing Tertiary College
09/2001 - 07/2002
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