Charlotte Gifford
Bristol,Gloucestershire
Summary
An accomplished and driven individual with a solid academic foundation in criminology and law. With hopes to obtain a Bachelor of Arts with Honours in Criminology with Law from the University of the West of England at the end of may, a comprehensive program that provided extensive knowledge of criminal behaviour, legal frameworks, and the criminal justice system. Through this interdisciplinary education, I have developed a well-rounded understanding of the multifaceted nature of crime, its underlying causes, and the intricate workings of law enforcement and the judicial process.
My coursework encompassed a range of subjects, including criminological theories, crime prevention strategies, victimology, forensic science, criminal law, constitutional law, and the principles of evidence. I have honed critical thinking, research, and analytical skills, enabling me to approach complex issues objectively and formulate evidence-based solutions. Additionally, I have cultivated strong communication abilities, both written and oral, vital for effective collaboration with various stakeholders within the criminal justice system.
Complementing my academic training, I gained invaluable practical experience through internships and field placements, working alongside professionals in law enforcement agencies, legal firms, and community organizations. These hands-on opportunities provided me with insights into the real-world challenges faced by those on the front lines, further solidifying my passion for pursuing a career in policing.
Driven by a deep commitment to upholding the rule of law and promoting public safety, I am eager to leverage my comprehensive education and practical skills in a policing role. With a nuanced understanding of the delicate balance between enforcing laws and respecting individual rights, I am well-equipped to navigate the complexities of the criminal justice system with integrity and professionalism.
My academic achievements, coupled with my dedication to making a positive impact on society, make me an ideal candidate for a rewarding career in law enforcement. I am confident that my multidisciplinary background, ethical grounding, and unwavering commitment to justice will enable me to excel in this challenging yet fulfilling profession.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Store Assistant
Tesco
Bridgend, Mid-Glamorgan
2020.03 - Current
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Assisted customers with product selection, recommending associated items to increase transaction value.
- Attended regular training opportunities to maintain up to date product and service knowledge.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Key Holder
Carvela
Bristol, Gloucestershire
2023.11 - Current
• Opening and closing the retail store premises, including disarming/arming security systems and ensuring proper preparation for business operations
• Handling cash management responsibilities like counting drawers, making bank deposits, and enforcing cash handling procedures
• Supervising and providing on-the-job training to sales associates in the absence of management
• Delivering exceptional customer service by addressing inquiries, complaints, requests, and resolving conflicts professionally
• Enforcing company policies and procedures to maintain smooth store operations
• Taking appropriate emergency response actions during situations like fire alarms, security incidents, or medical emergencies to safeguard employees and customers
• Utilizing strong leadership skills, attention to detail, problem-solving abilities, and commitment to outstanding customer experience
Team leader
The Perfume Shop
Bristol, Gloucestershire
2022.10 - 2023.05
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led shifts and motivated team to drive sales.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
Barista
Starbucks Coffee
Bridgend, Mid-Glamorgan
2019.10 - 2020.06
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Education
Master of Arts - Criminology with Law
University of the West of England, Bristol
Bristol 2021.09 - 2024.05
Skills
- Retail management
- Customer service
- Leadership
- Organisational Skills
- IT Literate
- Cash handling
- Complaint handling
- Health and safety procedures
Affiliations
- Hiking
- Netball
- Competitive Cheerleading
Timeline
Key Holder
Carvela
2023.11 - Current
Team leader
The Perfume Shop
2022.10 - 2023.05
Master of Arts - Criminology with Law
University of the West of England, Bristol
2021.09 - 2024.05
Store Assistant
Tesco
2020.03 - Current
Barista
Starbucks Coffee
2019.10 - 2020.06