Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic
RAJ PATEL

RAJ PATEL

Harrow,UNITEDKINDGOM

Summary

Skilled of customer service assistant with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Dynamic retail professional committed to outstanding customer service. Highly proficient in handling money and operating POS systems. Security-conscious and customer-focused Cashier with top-notch teamwork and interpersonal communication skills. Keeps cash drawers accurate and secure with smooth payment processing and no losses. Talented skilled with helping people and handling money. Works quickly to calculate totals and process transactions. Careful about checking details and maintaining register accuracy.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work history

Customer service assistant

ASDA EXPRESS
Harrow, UNITED KINDGOM
06.2022 - Current
  • Applied conflict management to stressed and concerned customers.
  • Offered current, accurate advice on optional solutions for concerns.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Followed scripts when answering common customer questions.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Handled in-person, email and mailed correspondence.
  • Advised customers on availability, pricing and location of products.
  • Applied creative solutions quickly to arising problems impacting customer satisfaction.
  • Obtained feedback from customers to improve service experience.
  • Recorded information about inquiries and complaints within internal database.
  • Listened actively to offer accurate information and best solution to their needs.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Completed transactions to replace or exchange defective items.
  • Recorded customer interactions in line with company policy.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Took appropriate action to remedy customer dissatisfaction and boost loyalty.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Increased customer retention by offering loyalty schemes at checkout.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Upsold products and services when processing transactions.
  • Redeemed stamps and vouchers against transactions.
  • Helped meet business needs by working extra shifts.

Accountant

ASUTOSH ELECTRICAL SALES AND SERVICES
NADIAD, INDIA
05.2020 - 10.2021
  • Completed reviews of personal or business records in cases of insolvency and bankruptcy.
  • Analysed monthly reporting to reconcile production operations and general ledger.
  • Guaranteed compliance of accounting activities with government regulations by performing audits.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Tracked tax, invoicing and budget information accurately using QuickBooks.
  • Checked and imported payroll and pension data to pay salary deductions.
  • Assessed accounts and accounting systems in cases of alleged criminal activity.
  • Resolved reporting errors by conducting investigations and amending accounting entries in line with regulations.
  • Prepared monthly bank reconciliations and compiled reports for financial reviews.
  • Trained new employees on accounting principles and company procedures.
  • Conducted regular reviews and official audits to validate recordkeeping and controls.
  • Compiled financial data for business forecasting and budgeting.
  • Analysed monthly balance sheet accounts for corporate reporting.
  • Reviewed and certified official financial statements for presentation to shareholders and governing bodies.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Performed periodic expense variance analysis between budget, forecast and actual amounts.
  • Reviewed and processed employee expense reports and vendor invoices for payment.

Education

BACHELOR IN COMMERCE - FINANCE AND ACCOUNTING

SARVEPALLI RADHAKRISHNAN UNIVERSITY
INDIA
01.2018 - 01.2020

Skills

  • High-value project management
  • Quality Control
  • Route dispatch
  • Stock management
  • Stockroom procedures
  • Shipping and receiving
  • Data entry
  • Customer relations
  • Team building
  • Google Workspace
  • Social media marketing
  • Communication skills
  • Leadership
  • Problem-solving
  • Payroll administration
  • Drinks upselling
  • Customer-focused
  • Public relations
  • Programme development
  • Time management
  • Accounting

Affiliations

  • cricket

Languages

English
Advanced
Hindi
Proficient (C2)
Gujarati
Proficient (C2)

Timeline

Customer service assistant

ASDA EXPRESS
06.2022 - Current

Accountant

ASUTOSH ELECTRICAL SALES AND SERVICES
05.2020 - 10.2021

BACHELOR IN COMMERCE - FINANCE AND ACCOUNTING

SARVEPALLI RADHAKRISHNAN UNIVERSITY
01.2018 - 01.2020
RAJ PATEL