I am a hardworking, self-motivated, reliable, and trustworthy self-starter who has excellent communication, organisation teamwork skills and caring personality I can build relationships quickly and effectively. I possess a ‘can-do’ attitude I can use common sense to find practical solutions to tasks and problems. I am highly motivated and pride myself on giving my all to any assignment set. I can work as part of a team or alone with or without supervision evidenced through my work history. I am a quick learner, able to pick up new processes with ease and efficiency I enjoy taking on new responsibilities and working methods. I am committed, flexible and able to get on well with people on all levels. I am now actively seeking out new challenges and opportunities I am fully prepared to undertake any training as necessary for personal and professional development.
Hi, I’m
Jade Crane
BIRKENHEAD,Merseyside
Summary
Skills
- Customer relations
- Inbound and outbound calling
- Documentation and reporting
- Complaint resolution
- Time management
- Communication skills
- Customer-focused
Work history
HRGOBIRKENHEAD, Wirral
Customer Service Assistant
01.2023 - 05.2023
Job overview
- Answered customer telephone calls promptly and improved on-hold wait times.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Home OfficeLiverpool
Customer Service Advisor
08.2022 - 01.2023
Job overview
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Helped colleagues with handling complex queries, decreasing turnaround times.
Search ConsultancyBIRKENHEAD, Wirral
Customer Service Advisor
08.2021 - 01.2022
Job overview
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Registered and updated accurate customer information on database.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Recorded customer communications to maintain proper documentation.
Homecrest Care CentreWallasey, Wirral
Care Assistant
02.2021 - 11.2021
Job overview
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Submitted reports to manager regarding status of client.
- Monitored client health conditions and reported immediate issues to manager.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Kept patient environments clean and neat following optimum hygiene standards.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
Heyberry houseBIRKENHEAD, Wirral
Care Assistant
03.2021 - 04.2021
Job overview
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Minimised care continuity issues by keeping thorough, accurate records.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Last minute care & nursingBIRKENHEAD, wirral
Care Assistant
01.2021 - 02.2021
Job overview
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Positioned, lifted and transported patients with limited mobility.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Provided attentive first-hand care, comfort and safety to patients.
- Updated families regularly on patient progress and treatment plan changes.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
Priority careBIRKENHEAD, Wirral
Care Assistant
02.2020 - 09.2020
Job overview
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Positioned, lifted and transported patients with limited mobility.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Provided attentive first-hand care, comfort and safety to patients.
- Updated families regularly on patient progress and treatment plan changes.
- Helped design and update treatment plans based on progress and health developments.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Massaged patient tissue and delivered other non-pharmacological pain relief.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
Premier CareWallasey, wirral
Care Assistant
06.2019 - 08.2019
Job overview
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Positioned, lifted and transported patients with limited mobility.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Provided attentive first-hand care, comfort and safety to patients.
- Updated families regularly on patient progress and treatment plan changes.
TulipsBromborough, Wirral
Production Line Operator
11.2018 - 12.2018
Job overview
- Accurately labelled and packaged items.
- Independently operated production line equipment.
- Operated various machinery to produce and store products.
- Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
- Performed cleaning activities across site to maintain safety and compliance.
- Carried out picking and packing to production requirements, maintaining department dispatch speed.
- Understood assembly instructions for range of products.
search consultancyBIRKENHEAD, wirral
Customer service Advisor
10.2018 - 11.2018
Job overview
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Practiced cross-selling techniques to showcase other products and services.
- Transferred customer calls to respective department or personnel to address specific issues.
- Recorded customer communications to maintain proper documentation.
west Cheshire cleaning serviceBIRKENHEAD, Wirral
Cleaning Operative
05.2014 - 07.2014
Job overview
- Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
- Inspected communal areas such as bathrooms, keeping them clean and free of litter.
- Identified, managed and reported accidents, hazards and safety risks to managers.
- Managed recycling and waste disposal, sorting into correct units for improved sustainability practices.
- Maintained and stored cleaning equipment, hoovers and mops correctly and safely.
- Ensured working areas were maintained to spotlessly clean and tidy standards.
- Maximised establishment presentation by achieving high standards of cleanliness, hygiene and health and safety.
- Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
- Correctly used colour-coded equipment.
- Safely stored cleaning solutions, equipment and chemicals.
- Reported breakages to supervisor.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Emptied and cleaned trash cans following procedures.
- Restocked, refreshed and sanitised bathroom facilities.
- Washed kitchen napkins, floor rugs and dusters.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
Darcy's BarNew Brighton, Wirral
Barmaid
08.2013 - 10.2013
Job overview
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained bar stocks, replenishing daily as necessary.
- Refused drinks service to guests without appropriate proof of age.
- Verified guest ID prior to serving liquor.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Addressed and escalated customer complaints to amplify guests' experience.
Education
Woodchurch High SchoolWirral
GCSEs from English, Science, Math's, Geography, History, Media studies
University overview
digital contact centreLiverpool
NVQ Level 1 from Contact Centre
University overview
Languages
English
Fluent
Timeline
Customer Service Assistant
HRGO
01.2023 - 05.2023
Customer Service Advisor
Home Office
08.2022 - 01.2023
Customer Service Advisor
Search Consultancy
08.2021 - 01.2022
Care Assistant
Heyberry house
03.2021 - 04.2021
Care Assistant
Homecrest Care Centre
02.2021 - 11.2021
Care Assistant
Last minute care & nursing
01.2021 - 02.2021
Care Assistant
Priority care
02.2020 - 09.2020
Care Assistant
Premier Care
06.2019 - 08.2019
Production Line Operator
Tulips
11.2018 - 12.2018
Customer service Advisor
search consultancy
10.2018 - 11.2018
Cleaning Operative
west Cheshire cleaning service
05.2014 - 07.2014
Barmaid
Darcy's Bar
08.2013 - 10.2013
Woodchurch High School
GCSEs from English, Science, Math's, Geography, History, Media studies
digital contact centre
NVQ Level 1 from Contact Centre
Availability
See my work availability
Not available
Available
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Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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