Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
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Adedoyin Famuagun

Adedoyin Famuagun

Customer Service Advisor
Rotherham,South Yorkshire

Summary

Responsible and dedicated customer service assistant with proven multitasking and organisational skills. A polite and professional person with strong communication and multitasking skills. I am experienced in resolving customer complaints within company guidelines and using my initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team members are focused on resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports, and organising documentation. Offers helpful answers and relevant information to retain business. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Customer service assistant

High Zone Care
Dartford, Kent
01.2023 - 10.2023
  • Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
  • Guarantee positive customer experiences by efficiently resolving customer concerns and complaints.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Actively listen to customer concerns, confusions, and needs for excellent communication.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.

Customer assistant

Kint-baz Global Resources
Osogbo, Osun State, Nigeria
02.2021 - 11.2022
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Offered advice on product selection for enhanced levels of support and service.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Deep-cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Transferred customer calls to respective departments or personnel to address specific issues.
  • Offered recommendations to customers based on specific situations, priorities, and obstacles.

Education

Bachelor of Science - Mass Communication

University Of Cape Coast
Cape Coast, Ghana
09.2017 - 12.2020

Master of Arts - Multimedia Journalism

Sheffield Hallam University
Sheffield
Jan 2023 - Jan 2024

Skills

  • Customer relations
  • Data entry
  • Quality Control
  • Inbound and outbound calling
  • Complaint resolution
  • Continuous Improvement
  • Attention to Detail
  • Critical Thinking
  • Patient
  • Empathy
  • Excellent Communication
  • Teamwork and Collaboration
  • Organization and Time Management
  • Good Telephone Etiquette
  • Time management
  • Payroll administration
  • Customer-focused

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer service assistant

High Zone Care
01.2023 - 10.2023

Master of Arts - Multimedia Journalism

Sheffield Hallam University
Jan 2023 - Jan 2024

Customer assistant

Kint-baz Global Resources
02.2021 - 11.2022

Bachelor of Science - Mass Communication

University Of Cape Coast
09.2017 - 12.2020
Adedoyin FamuagunCustomer Service Advisor