Responsible and dedicated customer service assistant with proven multitasking and organisational skills. A polite and professional person with strong communication and multitasking skills. I am experienced in resolving customer complaints within company guidelines and using my initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team members are focused on resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports, and organising documentation. Offers helpful answers and relevant information to retain business. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.