Rhys Southcombe
Porth,South Wales
Summary
Energetic Shift Manager excelling in team leadership and operational efficiency. Enhanced staff productivity and morale, leading to improved shift performance. Committed to fostering positive work environment and driving continuous improvements.
Overview
12
12
years of professional experience
Work history
Shift Manager
Lidl, Porth
Porth
2021.01 - 2026.04
- Led shifts in absence of senior management as duty manager.
- Supported onboarding and development of colleagues as a training mentor.
- Handled store safe and completed cash handling procedures responsibly.
- Conducted mid-shift till checks three times per week for interim cash-ups.
- Resolved operational issues, ensuring accountability for shift performance.
- Performed date checks for freshness and quality control.
- Managed non-food changeovers, ensuring accurate pricing and availability.
- Executed stock counts to maintain stock integrity.
- Utilised TIV47 for inventory and stock control management.
- Enhanced availability through proactive stock management and gap analysis.
- Facilitated positive and corrective conversations with colleagues for development.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Trained new hires and set up mentoring relationships to drive team performance.
Sales Assistant
Lidl, Porth
Porth
2016.01 - 2021.01
- Provided exceptional customer service and managed tills with full cash handling responsibilities.
- Assisted in promoting Lidl Plus and enhancing customer engagement efforts.
- Conducted stock filling across all shop floor areas.
- Offered personalised shopping advice to enhance customer experiences.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
Sales Assistant
JD Sports, Cardiff
Cardiff
2014.01 - 2016.01
- Worked within the footwear department.
- Ensured stock was merchandised correctly to company standards.
- Completed stocktaking and supported inventory control.
- Delivered upselling and add-on sales to maximise revenue.
- Served customers on tills with cash handling responsibilities.
- Processed store deliveries efficiently and accurately.
Education
GCSEs & BTECs -
Porth County Comprehensive
Level 2 Barbering - undefined
Coleg Y Cymoedd
Skills
- Customer orientation
- Attention to Detail
- Resourcefulness
- Customer service excellence
- Resilience under pressure
- Initiative taking
References
References available upon request
Interests
Music and live performance as part of an acoustic duo, football, and spending time with family.
Education & Training
- Bakery Specialist
- Training Mentor
- LTA Trained
Timeline
Shift Manager
Lidl, Porth
2021.01 - 2026.04
Sales Assistant
Lidl, Porth
2016.01 - 2021.01
Sales Assistant
JD Sports, Cardiff
2014.01 - 2016.01
Level 2 Barbering - undefined
Coleg Y Cymoedd
GCSEs & BTECs -
Porth County Comprehensive