SELINAH BEGUM
Manchester,Manchester
Summary
Detail-oriented Shift Manager with extensive experience in leadership and team management. Led cash management, customer service initiatives, and staff training while ensuring accurate stock control and compliance with health and safety regulations. Utilised Aztek, MS Office, WISDOM, and TRAIL Work Management to enhance operational efficiency and customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Shift Manager
Wetherspoon
01.2019 - Current
- Led & Direct Team to provide high - levels of customer service.
- Identified and resolved barriers to guest experience, enhancing overall customer satisfaction.
- Managed team schedules to optimise shift coverage and meet operational demands.
- Coordinated staff rota and payroll, ensuring operational efficiency and compliance with regulations.
- Managed relationships between staff, resolving conflicts and addressing issues.
- Effectively managed and problem-solved last-minute absences and time off with staff.
- Fostered excellent team relationships through ongoing support and guidance during shifts.
- Provided training for new employees on procedures on company policies, systems, and job responsibilities.
- Handled customer complaints effectively, Replying to comments on Trip - Advisor.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Ensured compliance with health and safety regulations to protect staff and customers.
- Managed cash transactions accurately
- Organised staff rotas strategically to maximise productivity.
- Contributed ideas during management meetings and contribute to Management Meetings.
- Managed the opening and closing of stores, managing matters including cash counting.
- Checked staff stayed in line with company procedures and safety regulations by closing monitoring operations throughout shifts.
- Maintained accurate stock control, including ordering, delivery checks, line checks & wastage.
- Handled complaints professionally, providing appropriate solutions for continued employee satisfaction.
- Assist in opening & closing of the pub.
- Served and presented beverages according to company standards, quickly & efficiently, meeting company standards.
- Always Adhere to company policies and procedures and licensing laws.
- Managed deliveries by checking for accuracy and report any losses or damages to the Pub Manager.
- Started as a Kitchen Associate at 16, moved to front of house as a bar associate then worked my way up from associate - Team leader - Shift Leader
- Oversaw work of manufacturing labourers and specialists.
- Managed staff, proactively resolving complaints, internal issues and work schedules.
- Managed staff, proactively resolving complaints, internal issues and work schedules.
Education
Level 1 & 2 Diploma - Beauty Therapy
Level 3 NVQ - Business Management
5 GCSEs -
Skills
- Cash Management
- Stock control
- Point of sale
- Cash handling
- Opening procedures
- Closing procedures
- Order processing
- MS Office
- MS Office Suite
- WISDOM
- Health compliance
- Health and Safety Compliance
- Risk assessment
- Risk Management
- Quality Control
- Quality control procedures
- Performance Management
- Report-writing
- Training & Development
- Employee development
- Recruitment/ Talent Acquisition
- Staff recruitment
- Team leadership
- Staff scheduling
- Workforce development
- Teamwork & Collaboration
- Leadership
- Motivational leadership
- Leadership/Capability Building
- Problem-Solving
- Complex problem solving
- Interpersonal Aptitude
- Relationship building
- Customer Service
- Guest service
- Customer relationship management
- Customer orientation
- Service excellence
- Communication
- Effective communication
- Communication skills
- Active listening
- Dispute resolution
- Time Management
- Time efficiency
- Time-management
- Multitasking
- Proactive
- Administration
- Admin expertise
- Efficiency improvement
- Decision making
- Critical-thinking
- Budget management
- Profit and loss understanding
- Equipment operation
- Report-writing
- Time-management
- Active listening
- Service excellence
- MS Office Suite
- Equipment operation
- Order processing
- Employee development
- Performance monitoring
- Budget management
- Efficiency improvement
Certification
People Management Academy, Cellar, Dispense & Coffee Academy, Level 3 NVQ in Business Management, Level 1&2 Diploma in Beauty Therapy, Shift Leader Academy
Timeline
Shift Manager
Wetherspoon
01.2019 - Current