Diondra Richard
Bradford,West Yorkshire
Summary
Accomplished professional with extensive experience in restaurant management and customer service, demonstrating exceptional leadership and team management skills. Proven track record in food safety, culinary experience, and food preparation, ensuring high standards of quality and customer satisfaction. Adept at workforce scheduling and supervising teams to optimise operations within hospitality environments. Strong communication skills paired with technical proficiency in Microsoft Word and PowerPoint enhance organisational capabilities. Career goals include advancing to senior management roles within the hospitality industry, leveraging expertise in food and beverage services to drive business success.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Shift manager
Pizza hut-Bradford
Bradford
10.2023 - 11.2025
- Shift manager
- Reported key metrics to upper management for business decision-making process.
- Ensured health and safety measures in line with company regulations.
- Resolved customer complaints promptly to maintain high service standards.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Improved team morale through effective communication and feedback practices.
Full range BOH
Pizza hut-Bradford
Bradford
10.2023 - 11.2025
- Full range BOH
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Successfully delivered on tasks within tight deadlines.
Full range FOH
Pizza hut-Bradford
Bradford
- 11.2025
- Full range FOH
Sainburys online shopping
Sainburys-Luton
Luton, Bedfordshire
05.2019 - 06.2019
- Getting groceries for customers online orders
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
McDonalds Crew Trainer
McDonald's-Luton
Luton
09.2017 - 02.2019
- Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
- Improved operational efficiency by conducting targeted problem-solving workshops for the crew.
- Improved employee retention rates by setting clear expectations during initial training period.
- Delivered comprehensive training for improved customer service skills.
- Created an inclusive workplace culture through diversity awareness education across all teams.
- Maintained health and safety regulations with regular training updates to the crew.
- Enhanced team performance by providing effective and motivating training sessions.
Education
GCSE - equivalent
Skills
- Customer Care
- Baking
- Food safety
- Food service
- Serving
- Team Management
- Communication skills
- Restaurant experience
- Food preparation
- Customer Service
- Cooking
- Restaurant management
- Microsoft Word
- Customer Support
- Microsoft Powerpoint
- Hospitality
- Management
- Food and beverage
- Assistant manager experience
- Cleaning
- Organisational skills
- Culinary experience
- ICT
- Leadership
- Supervising experience
- Childcare
- Workforce scheduling
- Customer orientation
- Technical proficiency
Websites
Additional information
- My GCSE results are as follows:-
- Product design - A
- English-8
- English Literature-8
- History- B
- Mathematics-7
- Religious studies-A
- Science -Cu
- Spanish- B
- I have also achieved a CACHE (child development) qualification at an A grade and an ICT grade of an A
- And I have both level 1 and 2 in food safety and hygiene, I also have current first aid training.
Certification
First Aid level 2
Food Hygiene level 2
Timeline
Shift manager
Pizza hut-Bradford
10.2023 - 11.2025
Full range BOH
Pizza hut-Bradford
10.2023 - 11.2025
Sainburys online shopping
Sainburys-Luton
05.2019 - 06.2019
McDonalds Crew Trainer
McDonald's-Luton
09.2017 - 02.2019
Full range FOH
Pizza hut-Bradford
- 11.2025